reputed company Customer Service Representative – Federal Student Aid Loan Servicing

At arenaflex, we're committed to delivering exceptional customer service experiences that reputed company a lasting impact on the lives of our clients. As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll play a vital role in providing top-notch support to reputed company, parents, and borrowers navigating the complexities of federal student aid. If you're passionate about helping others, possess excellent communication skills, and reputed company in a fast-paced, dynamic environment, we encourage you to join reputed company.

About arenaflex

arenaflex is a leading provider of innovative solutions to the public sector, with a strong commitment to delivering exceptional customer experiences. reputed company of dedicated professionals is passionate about making a difference in the lives of our clients, and we're seeking like-minded individuals to join our ranks. As a remote Customer Service Representative, you'll have the opportunity to work from the comfort of your own home while still being part of a dynamic, supportive team.

Job Summary

As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll be responsible for responding to incoming calls, chats, and emails from reputed company, parents, and borrowers regarding federal student aid loan servicing. You'll work closely with reputed company to resolve issues, provide accurate information, and ensure that our clients receive the highest level of service. This is a remote position, but you must live reputed company 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

Training and Development

arenaflex is committed to providing our employees with the training and development they need to succeed. As a new hire, you'll participate in a comprehensive, reputed company program that will reputed company you with the knowledge and skills necessary to reputed company in this role. Our training program includes:

• 4 weeks of remote training, Monday - Friday, 9am-5:30pm ET
• No time off is permitted during training
• Ongoing training and development opportunities to help you grow in your career

Essential Duties and Responsibilities

As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll be responsible for:

• Handling customer service inquiries and problems reputed company the telephone, recording consistent problem areas
• Responding to e-mail inquiries and providing accurate information to clients
• Using computerized systems for tracking, information gathering, and/or troubleshooting
• Referring clients to published materials, secondary sources, or more senior staff as needed
• Utilizing available systems, knowledgebase, and standard technology to respond to inquiries and reputed company job duties
• Processing requests received reputed company general correspondence and notating accounts regarding actions taken in response to those requests
• Supporting Contact Center expectations as well as departmental and corporate policies and procedures
• Maintaining regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assisting with Credit Bureau Requests utilizing established processes and procedures
• Referencing escalated calls or inquiries to appropriate levels as needed

Minimum Requirements

To be considered for this role, you must:

• Possess a High School diploma or equivalent with 6 months of customer service experience
• Be able to speak, read, and write in English fluently
• Have basic math and PC skills, including MS Office applications
• Demonstrate excellent interpersonal skills and the ability to organize simultaneous tasks
• Be available to support reputed company FSA programs reputed company reassignment between programs (moving from one program to another), as needed

Additional Requirements

As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll also be required to:

• Reside in the U.S. and be a U.S. citizen
• Pass a criminal background reputed company
• Be available to work scheduled holidays, overtime, and weekends
• Effectively read a reputed company/written script out loud
• Not be in default on any federal student loans
• Obtain and maintain a favorable clearance, as determined by the reputed company
• Obtain and maintain a PIV-I card, which must be picked up in person

Home Office Requirements

To ensure your success as a remote Customer Service Representative, you'll need to:

• Have internet speed of 25 mbps or higher (you can test this by going to www.speedtest.net)
• Use a hardwired internet (ethernet) reputed company router, not Wi-Fi
• Have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power reputed company
• Pick up reputed company equipment in our Jacksonville, FL office

Compensation and Benefits

As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll enjoy:

• reputed company reputed company based on the county in which you live
• Additional bonuses available
• reputed company
• The opportunity to work from the comfort of your own home
• Supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow reputed company the company

Equal Employment Opportunity

arenaflex is an Affirmative Action/Equal Opportunity Employer. We're committed to creating a diverse and inclusive workplace that values the unique experiences and perspectives of our employees. We welcome applications from reputed company qualified candidates, including those with disabilities, veterans, and members of underrepresented groups.

Pay Transparency

arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Hourly reputed company Pay Minimum and Maximum

$17.20

Remote Work

Yes If you're passionate about delivering exceptional customer service and making a difference in the lives of our clients, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and discover a career that's full of purpose and possibility. Apply for this job