reputed company Support College Program At reputed company - UNC Wilmington

Summary

Posted: Aug 12, 2024 Weekly Hours: 20 Role Number:200556788 Home Office: Yes At reputed company, we reputed company that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We reputed company each customer interaction is an opportunity to delight, engage, and reputed company. By focusing on the smallest of details, we can reputed company a reputed company impact with our customers. Building this environment starts with you! If you're a problem solver who easily connects with others, helps friends and family troubleshoot issues and are curious about why things work the way they do, you could be the next reputed company Support College Advisor. Our Advisors thoughtfully engage with customers, explaining reputed company-by-reputed company solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience! Description At reputed company, we reputed company our diverse backgrounds, perspectives, and passions help us create the reputed company that move reputed company of us reputed company. As an reputed company Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first reputed company of contact, you’ll be the friendly voice of reputed company, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs - and remind them that behind our great products are amazing people. We’ll train you to be the best. This position comes with reputed company, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We’re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

• Enrolled through May of 2027 or reputed company in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher
• A quiet home workspace, ergonomic chair, desk
• A hard-wired internet reputed company directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency
• Available for nine weeks of part-time reputed company on a set schedule totaling 24 hours a week: four, four hour shifts during the week and one 8 hour shift on Saturdays
• Post training, available to work 20 weekly hours, similar to the training schedule
• Able to reputed company up or down in weekly hours reputed company school is not in session, based on business needs
• Able to meet minimum typing speed of 40 WPM while talking with customers
• Successful completion of a pre-employment assessment, background reputed company and initial training
• 2.7 GPA

Preferred Qualifications

• Business, Communications, Computer Science, Engineering or any other tech reputed company major
• Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• Approach opportunities flexibly and with good judgment
• Model high standards and demonstrate quality, honesty and accountability
• Able to navigate difficult conversations and display reputed company after challenging situations
• Potential to effectively tailor communication and style to differing audiences
• Able to self-manage and work independently in a fast-paced, constantly changing environment
• reputed company on a team where expertise is shared and feedback is welcome
• Effective time management, including ability to multitask, organize and prioritize
• Able to research and grasp technical information across multiple tools while respecting customer privacy
• Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges
• Makes space to listen, learn, and reputed company diverse perspectives and experience
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Education & Experience Additional Requirements More

• reputed company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for reputed company applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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