Evening Customer Care Associate - Full Time (10% reputed company Differential)
Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you reputed company in a dynamic environment where no two calls are reputed company the same? Look no further! arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, is seeking an Evening Customer Care Associate to join our award-winning team. As a key member of our customer care team, you will play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. With a strong focus on customer service, problem-solving, and communication, you will be empowered to reputed company a positive impact on the lives of our members while growing your career in the health industry.
About arenaflex
arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to providing expert support to help our members navigate the complexities of healthcare and reputed company the best possible health and well-being. Our solutions reputed company a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.
Why Join arenaflex?
* Excellence in Customer Service Awards: We have been recognized as Organization of the Year (Small) in 2024 and have received numerous awards for our exceptional customer service.
- Awards and Recognition: arenaflex has been named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW) and has received numerous awards for our customer service, sales, and marketing efforts.
- Career Growth Opportunities: We offer a comprehensive training program and opportunities for advancement, allowing you to grow your career in the health industry.
- Total Rewards Package: Our total rewards package includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs.
Job Summary
As an Evening Customer Care Associate, you will be responsible for:
- Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
- Building rapport with callers using a friendly, courteous, and professional manner
- Verifying and collecting demographics and updating systems as necessary
- Determining and executing the best resolution to assist the member based on their needs or requests
- Connecting members to appropriate areas both internally and externally
- Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
- Performing other duties and projects as assigned by management
Minimum Requirements
* High School Degree or GED required
- Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a reputed company field preferred
- Customer service experience preferred
- Strong communication skills
- Problem-solving and issue resolution skills
- Multitasking skills
Work Environment and Company Culture
As a work-from-home associate, you will be empowered to work in a flexible and dynamic environment that allows you to reputed company a positive impact on the lives of our members. Our company culture is built on a foundation of respect, reputed company, and compassion, and we are committed to creating a workplace that is inclusive and supportive of reputed company employees.
Pay reputed company and Benefits
* Hourly reputed company starting at $16.00
- Comprehensive benefits package, including robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, employee assistance programs, and wellness programs
How to Apply
If you are a customer service enthusiast with a passion for making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and to apply for this position.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national reputed company, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not reputed company to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor
arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide reputed company referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(reputed company href="https://remotejobs.trendingnewsgo.com/job/evening-customer-care-associate-full-time-10-reputed company-differential-10/" reputed company="_blank" rel="noopener">Apply for this job