Technical Support Analyst
YORK1 is a leader in environmental and industrial services, delivering sustainable waste management solutions across Ontario. The Technical Support Analyst role involves overseeing infrastructure and cloud technology while providing advanced technical support across all locations, managing hardware, mobile devices, and security operations.
Responsibilities
- Deploy, configure, and troubleshoot laptops, desktops, tablets, and mobile/Sonim devices
- Diagnose and remediate performance issues including CPU spikes, slowness, and OS corruption
- Manage warranty/RMA claims with Lenovo, Dell, Telus, and other vendors
- Maintain complete IT asset inventory across all YORK1 sites
- Enroll and maintain compliance of Android/iOS/Sonim devices
- Apply configuration profiles, compliance policies, conditional access rules
- Support field team applications: Mobile-Pak, Fleetio, GeoTab, SiteDocs
- Support Xerox/Canon/HP MFPs across sites
- Troubleshoot scanning workflows to SharePoint, network shares, and email
- Resolve print server connectivity and driver conflicts
- Perform basic admin tasks on virtual machines and cloud-hosted workloads
- Support Azure AD identity management and group policy equivalents
- Create and modify user accounts, licenses, and conditional access rules
- Assist with Exchange Online mailbox management
- Manage Teams/SharePoint permissions, libraries, and access requests
- Support O365 app configuration and troubleshooting
- Monitor MDR escalations and assist with remediation
- Validate endpoint compliance and resolve EDR/AV agent issues
- Participate in improving Microsoft's Secure Score via remediation tasks
- Ensure systems remain patched, encrypted, and compliant
- Assist with firewall patching cycles
- Validate connectivity post-maintenance
- Troubleshoot VPN, Wi-Fi, and site network outages
- Provide onsite support at remote locations and corporate offices
- Set up new site equipment, printers, scanners, networking, and end-user devices
- Maintain accurate documentation and SOPs
- Update recurring issue logs and ensure SLA compliance
- Produce user guides for commonly-used applications
Skills
- Diploma/Degree in IT, Computer Science, or equivalent experience
- 1–3 years technical support or service desk experience
- Strong troubleshooting expertise for Windows 10/11
- Experience with Intune, MaaS360, Azure AD, O365 Admin, SharePoint Admin
- Basic VM administration (Hyper-V/VMware/Azure VMs)
- Knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN)
- Strong communication and customer service skills
- CompTIA A+
- CompTIA Network+
- Microsoft MD-100 / MD-101
- ITIL Foundations v4
- This role will require regular travel between different sites as needed
Benefits
- Health and dental coverage for yourself and your dependents
- Ongoing training and development to support your growth and career progression.
Company Overview