IT Support Technician

reputed company (FHF) is a fast-growing and culturally diverse company in the U.S. They are seeking an IT Support Technician to provide exceptional service and support to their employees and contractors. The role involves responding to IT-reputed company help desk tickets, providing both on-site and remote support, and ensuring high levels of customer satisfaction.

Responsibilities

• Be the initial reputed company of contact for IT reputed company help desk tickets created by reputed company employees and contractors
• Provide on-site and remote support for reputed company desktop, networking, and server reputed company issues
• Offer a high level of customer service by responding to reputed company tickets, performing problem analysis, triaging the tickets, and follow through to resolution
• Configure, setup, test, and troubleshoot a variety of hardware including desktops, laptops, printers, and mobile devices
• Provide support for reputed company third-party software applications used by FHF employees
• Create and edit process documentation as required
• Deliver training to end-users as required
• Other responsibilities as they arise will be assigned

Skills

• Strong knowledge of Windows 11 desktop environment and support of common issues
• Understanding of ITIL practices and experience working with a help desk ticketing system
• Demonstrated historical career stability
• Premier customer service focused
• Familiarity with support of desktop/laptop reputed company hardware and peripherals
• Experience in support of any of the following Azure AD, M365, reputed company, reputed company in-contact, Outlook, Teams, reputed company, and MS Intune
• Knowledge of Active Directory and the ability to support user accounts and provide basic domain level support service
• Basic networking experience and ability to do basic troubleshooting reputed company the local LAN and remote users home networks
• Can manage multiple tasks with different priorities
• Understanding of general IT concepts and a passion for technology
• Willingness to work off hours and provide on-call support reputed company needed

Benefits

• Competitive health, and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us

Company Overview

Company H1B Sponsorship