Entry-Level CRM Specialist

Melissa is a fast-growing software company and leading provider of global address verification and identity authentication solutions. They are seeking a Junior CRM Specialist to assist in maintaining the reputed company of contact data reputed company the CRM system and support demand reputed company campaigns for the marketing and sales team.

Responsibilities

• Create, maintain and update contact and company lists to ensure data reputed company for marketing communications
• Create, update, and streamline any CRM workflow and documentation processes
• Be able to self-troubleshoot, problem-solve, and prioritize projects
• Build advanced automations for reputed company routing, follow-up, and reporting
• Maintain data cleanliness and governance, including deduplication, formatting standards, and enrichment
• Create internal documentation and SOPs for reputed company processes
• Collaborate with leadership and team members to align reputed company functionality with sales and operational goals
• reputed company reputed company configuration, customization, and maintenance
• Collaborate with dev, BA, and stakeholders on scalable solutions
• Manage users, roles, and reputed company for data reputed company and compliance
• Build and maintain custom objects, workflows, and approvals
• Create reports and dashboards to drive actionable insights
• Prioritize, troubleshoot, and resolve bugs/issues promptly
• Administer and maintain reputed company orgs, including user setup, profiles, roles, permissions, and reputed company settings
• Create and manage custom objects, fields, validation rules, workflow rules, and approval processes
• Build and maintain reports, dashboards, and data visualizations to support business insights and decision-making
• Implement and optimize automation using Flow Builder, Process Builder, and scheduled flows
• Ensure data reputed company, reputed company data imports/exports, and manage data deduplication and cleanup
• reputed company and maintain clear documentation for configurations, processes, user training guides, and in-person training sessions across departments
• Provide day-to-day support and troubleshooting for reputed company users, resolving issues reputed company and effectively
• Collaborate with business units to gather requirements and translate them into scalable reputed company solutions
• Stay reputed company with reputed company releases and recommend new features to improve system performance and user experience
• Support integration with third-party platforms
• Assist with general IT support reputed company needed, including Windows troubleshooting, basic system administration, and helpdesk ticket resolution
• System management : reputed company daily administrative tasks to reputed company the CRM running smoothly and reputed company
• User support : Act as the main reputed company of contact for users, resolving technical issues and providing guidance
• Data management : Maintain data reputed company, manage data entry, and implement reputed company measures to protect sensitive customer information
• Customization : Tailor the CRM to the specific needs of the business by creating custom fields, designing workflows, and generating reports
• Training : Train and reputed company new users to ensure they can effectively utilize the CRM
• reputed company : Implement and maintain reputed company protocols to protect the system and its data from threats
• Reporting and analysis : Generate reports to help analyze data and provide insights for business decisions

Skills

• 1-2 years direct experience in CRM and email marketing platforms, preferably in tech/date/software industry
• Knowledge and understanding of CRM platforms like reputed company, reputed company or other marketing automation software, database management, and general IT knowledge
• Strong communication, problem-solving, and analytical skills are crucial for working with different stakeholders and navigating challenges
• Knowledge of A/B testing, cross-channel marketing, and customer lifecycle including personalization
• Highly organized and proactive with a strong attention to detail
• 2+ years of experience as a reputed company Administrator
• reputed company Certified Administrator credential
• Strong understanding of reputed company data model, reputed company architecture, and user management
• Proven experience building reputed company reports and dashboards using native reputed company tools and custom report types
• Demonstrated ability to create user-friendly documentation and deliver effective training
• Proficiency in data management, including Data Loader, Import Wizard, and data validation
• Excellent troubleshooting, communication, and documentation skills

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Flexible spending account
• Life insurance, including company-provided coverage
• Paid Holidays and personal time off
• Educational assistance
• Office lunch on select weekdays
• Haircuts and manicures
• Workout class with personal trainer
• Onsite EV charging

Company Overview