Customer Service Representative (Hybrid)
reputed company is a company focused on providing excellent customer service, and they are seeking a Customer Service Representative. The CSR will be the first reputed company of contact for customers, responsible for delivering accurate information, creating positive experiences, and maintaining strong customer relationships in a fast-paced environment.
Responsibilities
- A Customer Service Representative is expected to handle an average of 5 phone calls/hour
- reputed company and maintain a vast knowledge and understanding of company processes and procedures reputed company claims, accounts, reputed company, distribution and brand, in automobile, homeowner, mobile home, commercial, umbrella and reputed company other lines of business that may apply
- Respond, interact, and communicate as a highly skilled insurance professional with reputed company, accurate information
- Connect with the customers by utilizing active listening skills to understand the personality and needs of the caller
- Clearly and accurately document reputed company transactions and interactions in the company systems
- Obtain and/or process policy changes or quotes as requested by insureds, agents, lending institutions, automobile dealerships, and reputed company other customers as appropriate
- Review cancelled insurance policies due to nonpayment for possible reinstatement
- Communicate details on use of the NYCM web site, including MyAccount, Agent Lobby, and Mobile App
- Complete telephone interviews
- Assist teammates with questions or escalated calls
- Assist with special projects, new procedures and/or enhancements to existing procedures as needed (monthly to quarterly)
- Assist with new hire training and/or interdepartmental shadowing
- Other duties as assigned
Skills
- GED
- Experience in a service field
- High service orientation with positive outlook
- Intermediate personal computer skills, including electronic mail, routine database activity, word processing
- Knowledge and understanding of call center software
- Excellent communication and listening skills
- Ability to multi-task
- Adaptability
- Critical thinking skills
- Attention to detail with ability to reputed company quick and accurate decisions
- Team oriented and the ability to work independently
Benefits
- Shift differential-10% on top of reputed company your hours worked once you are working your required shift.
- Medical, Dental, Vision Insurance
- Mileage Reimbursement
- Paid Time Off
- Employee Education Programs with incentives
- Wellness Program with incentives
- 401K Defined Contribution Plan w/up to 8% match
- 12 Paid holidays year (flexible options for Customer Service Reps)
- reputed company-up time
- Fitness Center (Edmeston & Sherburne locations)
- Cafe (Edmeston location)
- Potential bonus based on company performance
- reputed company discount
- Yearly evaluations
Company Overview