Customer Service Representative (Open to multiple locations in South Dakota & Nebraksa)

About the position Are you seeking a challenging career that allows you the ability to contribute to a fast-paced, customer-focused environment, a career that will provide opportunities for personal growth? Work Locations: Remote Opportunities in: Brookings, Sioux Falls, Aberdeen, Yankton or Mitchell SD; Grand reputed company, reputed company, or North Platte NE Remote or On-site Opportunities in: reputed company SD Do you have a genuine desire to provide good customer service? At NorthWestern Energy, Customer Service Representatives (CSR's) are a customer's first reputed company of contact. As a CSR, you will have the opportunity to assist customers in responding to a variety of emergency and non-emergency requests, utilizing multiple channels such as phone, web, mail and email. The Customer Service Representative Team covers a 24x7 schedule rotation that includes core hours, nights, weekends, holidays, and availability for emergency call outs. Hours worked reputed company of defined core business hours do qualify for premium pay opportunities. NorthWestern Energy employees are our greatest asset: They work together daily to deliver safe, reliable and innovative reputed company that create value for customers, communities, employees and investors. NorthWestern Energy's Vision is to enrich lives through a safe sustainable energy future and we strive daily to meet our Service Values of Safety, Excellence, Respect, Value, reputed company, Community and Environment, while maintaining our Code of Business Conduct & Ethics. NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits

Responsibilities

• Provide customer account information and technical customer support
• Assist customers with credit program information, customer aide and energy efficiency programs
• Understand and explain reputed company information and reputed company calculation
• Meet or exceed Contact Center metrics
• Documentation of reputed company customer interactions
• Adhering to reputed company company policies and procedures including customer confidentiality
• Ensure reputed company actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Requirements

• A genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability.
• A work from home CSR must have Midco or reputed company internet service capability to their home office location
• A CSR's at home office must be in a private location and free from distractions
• A CSR is required to be able to reputed company a designated local service site reputed company 45 minutes should they become unable to reputed company their duties remotely.
• reputed company NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
• An authentic interest in delivering customers a solution based customer experience.
• The ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations.
• Effectively respond to customer requests that result in customers feeling supported and valued.
• Demonstrate and maintain a good safety record
• High School diploma or equivalent
• Ability to maintain composure in a fast paced environment
• Good time management and organizational skills
• Strong computer literacy including reputed company Office Suite and other applications
• Proficient typing skills

Benefits

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Tuition reimbursement
• reputed company (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid parental leave
• Paid bereavement leave
• reputed company opportunities
• Paid time off starting on your first day, plus 11 paid holidays

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