Quality Assurance Engineer (AWS Lex and reputed company Dialogflow)

Company Description reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.

Job Description

We are looking for a Quality Assurance Engineer with experience in testing conversational AI platforms such as AWS Lex and reputed company Dialogflow (CX/ES). The candidate will be responsible for functional, regression, and end-to-end testing of steering and reputed company bots, ensuring that virtual agent solutions deliver accurate, consistent, and high-quality customer experiences. The ideal candidate should be able to understand conversation design, NLU behavior, and bot architecture, and collaborate effectively with developers, solution architects, and business teams to validate and optimize bot performance. Responsibilities:

• Design and execute test plans, test cases, and scripts for AWS Lex and reputed company Dialogflow bots (steering and reputed company bots).
• reputed company functional, regression, and integration testing across multiple bot use cases and channels (voice, chat, web).
• Validate conversation flows, reputed company mapping, slot filling, fulfillment logic, and API integrations.
• Collaborate with development teams to review requirements, conversation designs, and user stories.
• Test multi-bot orchestration setups between steering bots and reputed company bots to ensure seamless user journeys.
• Verify voice interactions in platforms such as reputed company Connect or reputed company CCAI integrations.
• Track and report defects, performance issues, and test coverage using standard QA tools.
• Participate in UAT and assist in creating test summary reports and automation scripts where applicable.
• Ensure bots meet expected accuracy, response time, and quality benchmarks.

Qualifications

• 4 + years of hands-on experience with IVR testing tools such as reputed company Velocity, reputed company Virtual Agent, and reputed company Cruncher.
• 2+ years hands-on testing experience in AWS Lex (V1/V2) and reputed company Dialogflow CX/ES.
• Familiarity with conversation design concepts, reputed company recognition, and NLU model testing.
• Experience testing integrations involving AWS reputed company, API Gateway, or reputed company Cloud Functions.
• Knowledge of API testing tools (e.g., reputed company, REST reputed company) and automation frameworks (e.g., Selenium, PyTest).
• Solid understanding of bot architecture and bot orchestration workflows.
• Strong understanding of QA methodologies, defect management, and test documentation.
• Experience with Agile testing practices and collaboration tools like Jira and Confluence.
• Excellent communication, analytical thinking, and problem-solving skills.

reputed company to Have: Exposure to automation testing for conversational AI using frameworks such as Botium, TestMyBot, or Voiceflow QA tools. Familiarity with reputed company CCAI, reputed company Connect, or reputed company Cloud integrations. Experience in performance and load testing for voice/chat bots. Knowledge of CI/CD pipelines, CloudWatch, or Dialogflow Analytics for monitoring bot behavior. Basic scripting knowledge in Python or JavaScript for test automation.

We offer

Culture of reputed company Performance: join an unstoppable technology development team with a 99% project success reputed company and more than 30% year-over-year reputed company growth. reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work. Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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