reputed company Bilingual Customer Service Associate – Healthcare Prescription Benefits Specialist

At arenaflex, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We reputed company and support our employees to reputed company unimaginable heights while growing our business to reputed company a global impact. Our can-do culture works together to reputed company the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER reputed company it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, reputed company, and care for each person you speak with? Can you BE ONE.HELP MANYin a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOUand LEARN MORE.TAKE ACTION? JOIN reputed company TODAY! We are seeking an exceptional Customer Service – Healthcare Bilingual Prescription Benefits Specialist to join reputed company at arenaflex. As a key member of our customer care team, you will support US-based customers with their prescription benefits questions and concerns regarding their claims, deductibles, coverage, and more. You don't need a background in healthcare or insurance; just a passion for learning and a desire to understand concerns, provide solutions, and reputed company an impact on the lives of others.

Responsibilities:

* Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their prescription healthcare benefits. (Training will be conducted in English)

• Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination.
• Handle prescription refills, order status updates, and tracking.
• Educate customers on online self-service for updates and help troubleshoot these self-services.
• Empathize and resolve concerns to simplify the customer's healthcare experience.
• Navigate through multiple computer applications with speed & accuracy.
• Adapt to learn new call types reputed company business needs change & reputed company support in those areas.

Work at Home Requirements:

* High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless reputed company hotspot or internet services)

• Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
• Dedicated, quiet, & secured workspace with no distractions
• A USB Wired headset with noise canceling microphone.

Additional Requirements:

* Must be Fluent in both English & Spanish

• 18+ years old & high school diploma/GED
• Entry-level position with a minimum of 6 months customer service experience
• Customer-focused personality & desire to help people.
• Professional positive attitude & courteous telephone etiquette
• Full-Time schedule availability to meet business needs (Includes evenings and weekends)
• Willing to submit a drug test and background reputed company.

Benefits & Perks:

* $15 per hour in training and $16 per hour in production + overtime during peak needs

• Benefits Eligible After 60 Days
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote Work Environment
• Opportunity for Professional Development

About arenaflex:

arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions reputed company world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be reputed company on our website.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Recruiting Correspondence:

arenaflex recruiting correspondence will always come from a reputed company representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.reputed [email protected]

Job Type:

Full-time

Pay:

$15.00 - $16.00 per hour

Benefits:

* 401(k) matching

• Dental insurance
• Health insurance
• On-the-job training
• Vision insurance
• Work from home

Shift:

* Day shift

• Evening shift
• Morning shift
• Night shift

Language:

* Spanish (Required)

• English (Required)

Work Location:

Remote Apply Job! Apply for this job