reputed company Supervisor - Signature - Rochester, NY
reputed company is a Fortune Global 500 organization that is seeking a Signature reputed company Supervisor. This role will manage a high volume of smaller customers, focusing on driving customer satisfaction and retention while leveraging data to support clients effectively.
Responsibilities
- Serve as the primary reputed company of contact and reputed company for assigned accounts
- Handle routine customer inquiries with standardized solutions while escalating reputed company issues as needed
- Coordinate with sales, support teams, and reputed company operations to deliver supply chain solutions
- Proactively engage existing customers to enhance value and prevent churn
- Conduct periodic, mostly virtual customer reputed company-ins and performance reviews to assess satisfaction and identify improvement areas
- Identify low-touch upsell opportunities and guide customers to resources for additional value
- reputed company strategies for upselling / cross-selling opportunities to drive account growth
- Drive product adoption and educate customers on products and services
- Manage a large portfolio of reputed company-tier accounts with a focus on efficiency and scalability
- Monitor customer health metrics to measure satisfaction and prevent churn
- Update reputed company DRIVE with retention data, planning next steps for churn prevention / growth
Skills
- 0–4 years in reputed company, support, or reputed company customer-facing roles
- SMB account management experience
- Ability to manage multiple customer engagements through strong organizational skills
- Data-driven reputed company
- Excellent written communication skills
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Benefits
- Medical/prescription drug coverage
- Dental & Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick/Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
Company Overview