Experienced Part-Time Customer Service Representative – Phone/Chat Agent for arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a Part-Time Customer Service Representative – Phone/Chat Agent, you'll play a vital role in providing top-notch support to our valued members, ensuring their satisfaction and loyalty to our brand. If you're passionate about delivering world-class customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading international membership warehouse chain, renowned for its commitment to quality, value, and customer satisfaction. With a rich history of innovation and customer-centricity, we've built a loyal community of members who trust us to provide the best shopping experience possible. As a customer-facing representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our members.

Job Summary

We're seeking an experienced Part-Time Customer Service Representative – Phone/Chat Agent to join our U.S. Member Service Center team in Oklahoma City, Oklahoma. As a key member of our team, you'll be responsible for providing exceptional customer service to our members via phone and chat, resolving complex issues, and advocating for their needs. If you're a customer service enthusiast with a passion for problem-solving and a knack for building strong relationships, we encourage you to apply.

Key Responsibilities

As a Part-Time Customer Service Representative – Phone/Chat Agent, you'll be responsible for:

• Answering a high volume of incoming phone calls and/or member-facing chats to provide information regarding arenaflex.com, research member's online issues, and assist with website navigation.
• Determining member needs and providing appropriate solutions, including answering general arenaflex.com/product questions and researching complex situations regarding online orders, tracking, and deliveries.
• Considering and offering compensations as necessary.
• Operating as the liaison between arenaflex.com customers, vendors, buying, and operations staff.
• Using multiple computer programs simultaneously on multiple screens while on the phone or responding to chats.
• Utilizing problem-solving and critical thinking skills to resolve order/product/delivery issues.

Essential Qualifications

To be successful in this role, you'll need:

• A High School Diploma or GED.
• Previous customer service experience (preferably in a call center or retail environment).
• Ecommerce Member Service Agent Certification after completion of a 14-day training course.
• Strong customer service skills, including excellent communication, professional business writing, and typing proficiency (minimum 30 wpm).
• Ability to work a flexible schedule, including weekends and split days off.

Preferred Qualifications

While not required, the following skills and qualifications will make you a strong candidate:

• Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through.
• Ability to adapt and work well under pressure in a fast-paced environment.
• Ability to take ownership and solve problems.
• Ability to demonstrate learning and decision-making skills.
• Strong time management skills.
• Bilingual capabilities (a plus).

arenaflex Culture and Benefits

At arenaflex, we're committed to creating a diverse, inclusive, and supportive work environment that values our employees' contributions and well-being. As a Part-Time Customer Service Representative – Phone/Chat Agent, you'll enjoy:

• Competitive hourly pay ($20.50 - $30.90 per hour).
• Opportunities for career growth and professional development.
• Comprehensive benefits package, including:

+ 401(k) matching. + Dental insurance. + Health insurance. + Paid time off. + Vision insurance.

• Inclusive hiring practices, including:

+ Disability accommodations. + Inclusive of minority and disadvantaged groups. + LGBTQ+ friendly workplace. + Age-inclusive. + Diversity and inclusion training or programs.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a rewarding part-time opportunity, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Note:

arenaflex is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. People with a criminal record are encouraged to apply. Apply for this job