Director, Risk Consulting

About the position Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients. The US Consulting Practice within Visa Consulting & Analytics provides consulting and solution services for Visa's largest issuers in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VC&A team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. The VCA team seeks a Director to join our Risk Practice and play a role developing and delivering high-impact projects for Visa's clients in North America. The Risk Practice advises Visa clients and ecosystem partners on core risk management areas for card portfolio management, including originations strategies, underwriting, fraud, authorizations, credit line management, and disputes. Our team also partners closely with other parts of Visa to bring best-in-class guidance to clients on a variety of risk-related topics. The selected candidate will lead a new service line within the Risk Practice organization focusing on Cyber Risk advisory for North American clients.

Responsibilities

• Lead the Cyber Risk advisory service line within North America, including the identification and hiring of new team members as the business grows.
• Work with leadership to establish revenue targets and own the delivery of annual financial goals.
• Maintain strong client satisfaction for all projects delivered within the service line.
• Build new project frameworks that identify areas of client exposure to various cyber risks, resulting in net-new engagements that can be commercialized by the consulting organization.
• Participate in the sales process to qualify opportunities and, using a consultative approach, guide clients to the correct engagement type to address their needs.
• Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients.
• Proactively engage with Visa teams in regular strategic & planning discussions to cultivate and manage a pipeline of work across our core consulting segments.
• Deploy frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Build solutions and actionable insights that will help clients to manage risk in their portfolios.
• Partner with peers in other functional areas (e.g., Visa Risk, Digital Practice, Strategy Practice) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa's resources.
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments.
• Develop and deliver client-ready presentations in collaboration with junior and senior resources on the team.

Requirements

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD.
• Demonstrated industry expertise in common security frameworks and standards, having delivered cyber-defense or certification services to financial institutions in North America.
• Demonstrated experience in client-facing consulting roles, with an emphasis on cyber risk management.
• Expert-level knowledge in one or more of the following areas, with a focus on delivering services to financial institutions: Crisis response plans, Social engineering defense, Cybersecurity workshops, Maturity assessments for cyber risk management, Vulnerability tests / assessments.
• Ability to converse with client leaders who own individual risk functions using empathy, industry-standard terminology, and knowledge of recent industry trends.
• Entrepreneurial attitude as demonstrated by a willingness to take on a mixture of high-profile and lower-level tasks in support of the strategic business objectives of the Risk Practice.
• Highly collaborative nature with experience working with geographically distributed teams.
• Comfortable leading client interview sessions and crafting compelling presentations.
• Experience working with financial indicators to measure business performance.
• Strong analytical skills, with demonstrated intellectual and analytical rigor.
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
• Knowledge and understanding of risk management, with an emphasis on fraud.
• Excellent communication, story-telling and presentation skills for executive audiences.

Nice-to-haves

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

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