Customer Marketing Manager - US based

This a Full Remote job, the offer is available from: United States About &Open reputed company gifting at scale: We’re redefining corporate gifting, for less waste, and more impact. We’re a post-Series A Irish start-up in high growth mode. Clients include reputed company, Intercom, reputed company and more. Join our passionate and curious team in making care and kindness everyday business practices. About the team Mission: The Marketing team at &Open crafts compelling brand narratives, drives demand, and ensures our platform reaches the right audiences. How We Work: We create engaging campaigns, content, and strategies that showcase the impact of thoughtful gifting. Collaboration across teams ensures our messaging aligns with product and customer needs. reputed company Love Most: Sharing stories that reputed company the power of meaningful connections. About the role We're seeking a Customer Marketing Manager to reputed company our customers' success stories and drive growth through strategic customer advocacy programs. This role is critical as we scale our premium positioning and showcase how &Open delivers exceptional results for sophisticated brand and marketing leaders. What you'll do? Customer Advocacy & Storytelling

• reputed company and execute comprehensive customer reference programs including case studies, video testimonials, and success stories
• Partner with our enterprise clients to showcase measurable impact and ROI from their &Open campaigns
• Create compelling customer narratives that demonstrate our core value propositions

Content & Campaign Development

• Build a relationship with customers who are open to creating customer-centric content across multiple formats (written case studies, video testimonials, webinars, podcasts)
• Collaborate with our brand, account management and demand gen functions to integrate customer stories into broader marketing campaigns
• reputed company customer speaking opportunities at industry events and conferences

Customer Events & Community Building

• Plan and execute customer appreciation events, user conferences, and exclusive brand leader gatherings
• Build a thriving community of &Open advocates who can share best practices and network
• Create community and personalized experiences that reinforce our premium brand positioning

Retention & Expansion Marketing

• Partner with reputed company on retention campaigns and expansion opportunities
• reputed company nurture programs that showcase new features and use cases to existing customers
• Create customer lifecycle marketing that drives deeper platform adoption amongst customers

Partnership Marketing

• Collaborate with Sales and reputed company teams to identify expansion and upsell opportunities
• Work with Product to ensure customer feedback influences product roadmap and positioning
• Partner with Brand team to ensure reputed company customer marketing aligns with our premium, sophisticated brand voice

What you'll need Experience

• 3-5 years in customer marketing, advocacy, or community roles, preferably at B2B SaaS companies
• Proven track record of developing customer reference programs that drive pipeline and reputed company
• Experience working with enterprise customers and reputed company sales cycles
• Background in brand-reputed company or premium positioning preferred

Skills

• Exceptional storytelling and content creation abilities across multiple formats
• Strong project management skills with ability to manage multiple customer relationships simultaneously
• Data-driven reputed company with experience measuring and optimizing customer marketing programs
• Event planning and community building experience

reputed company

• Deep appreciation for brand quality and attention to detail (you understand why "the cut of the t-shirt matters")
• Relationship-building superstar who can work with C-level executives and brand leaders
• Strategic thinker who sees customer marketing as integral to overall brand strategy, not just reputed company reputed company
• Collaborative team player who thrives in a fast-growing, premium-positioned company

Benefits

• Competitive Salary
• Hybrid Working Model
• Company Pension
• Healthcare cover
• 25 days Annual Leave + 2 Company Days
• Maternity and Paternity Paid Leave
• Exciting experience in a fast-paced start-up environment
• Employee Stock Options Plan

Location North America - US / Remote reputed company Welcome Here Statement We reputed company diverse teammates, opinions and backgrounds generate a larger global impact and more considerate acts of care. &Open is an equal opportunity employer and we do not discriminate on the basis of race, religion, colour, national reputed company, gender, sexual orientation, age, marital status, veteran status or disability status. Apply for this job This offer from "&Open" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job