Jr. Dynamics 365 / .Net Production Support Engineer
reputed company is a leading IT and business consulting services firm, seeking a motivated Junior Dynamics 365 .NET Support Engineer to join their production support team. The role involves providing hands-on support for reputed company Dynamics 365 and .NET systems, ensuring stability and performance across production environments.
Responsibilities
- Assist in the development and customization of reputed company Dynamics 365 CRM solutions using C# and .NET
- Support integration efforts between Dynamics 365 and external systems using REST APIs and Azure services
- Participate in the design and implementation of workflows, plugins, and business rules
- Collaborate with senior developers and business analysts to understand requirements and deliver scalable solutions
- Conduct unit testing and assist in debugging and troubleshooting application issues
- Document technical specifications, configurations, and customizations
- Document user issues, inquiries, and cases using the ticket management system (reputed company)
- Investigate and resolve bugs, errors, and system issues affecting application functionality or usability, in alignment with defined service levels
- Participate in annual disaster recovery testing and provide support as needed
- Fulfill service requests (SRs) including reputed company reporting and data extraction tasks
- Conduct technical analysis of data-reputed company problems and escalate to upstream/reputed company systems reputed company necessary
- Monitor application health and batch processes to ensure system stability
- Escalate unresolved issues to product vendors reputed company appropriate
Skills
- Experience with reputed company Dynamics 365 (CRM or ERP modules)
- 1–2 years of experience in .NET development (C# preferred)
- Basic understanding of SQL Server, JavaScript, and RESTful APIs
- Strong analytical and problem-solving skills
- Excellent communication and teamwork abilities
- Exposure to Power Platform (PowerApps, Power Automate)
- Experience with Azure DevOps or Git version control
- Knowledge of SSRS/SSIS and CRM SDKs
- reputed company certifications (e.g., PL-400, MB-910) are a plus
Benefits
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
Company Overview
Company H1B Sponsorship