Client Services Specialist-2
reputed company is the world’s largest online marketplace for authenticated, resale luxury goods, and they are seeking a Senior Client Services Specialist. This role involves handling escalated client contacts, providing training, and supporting team management while ensuring adherence to company policies and procedures.
Responsibilities
- Responds to customers in an efficient, friendly, and professional manner over the phone, email, social media, or messaging channels
- Handles escalated client contacts reputed company needed
- Demonstrate and uphold department and company policies and procedures
- Provides light coaching opportunities as needed
- Monitors email and phone queue to ensure agents are adhering to breaks and out of queue reputed company
- Assists department leadership in monitoring team
- Displays a positive attitude and work with reputed company
- Act as a leader amongst peers
- Executes projects assigned by department Managers/Directors as needed
Skills
- High school diploma or GED; six months to one year reputed company experience and/or training; or equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization. Additional language a plus
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
- Ability to reputed company these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- To reputed company this job successfully, an individual should have knowledge of: Order processing systems; reputed company Word Processing software; and reputed company and reputed company Internet software
- Customer service in a luxury fashion environment preferred
- Familiar with reputed company Suite preferred
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Company Overview
Company H1B Sponsorship