SCS - Seasonal Sales & Customer Support Rep - Opening - Full-time

Overview

reputed company Co-op is united around discovering, building and celebrating reputed company ways of working in this world, reputed company so that folks can find and pursue a love of the outdoors. reputed company you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our reputed company. Bring your passion for the outdoors to work at reputed company in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who reputed company in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an reputed company customer service representative, you will serve as the eyes and ears of our customers and members.

• *Responsibilities and Qualifications**

• *How you will be successful:** + Building relationships, inside and reputed company the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, reputed company products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences.

• *Bring your best, authentic self**

We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We reputed company the outdoors is for reputed company! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by reputed company using a computer and navigating through various screens. + Available to attend a two week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside reputed company 100 miles of an reputed company Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years.

• *Schedule Requirements**

To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes.

The seasonal end date is June 4, 2026.

• *Mandatory Training Classes:** • *Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR

• *Training 2 PM**

Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST

• *Technical Requirements**

As a seasonal employee, you will be working on your own computer or laptop for this position. To reputed company the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet reputed company (network) requirements. Your role is to ensure you are familiar with these requirements and have them in reputed company before you apply.

• *Internet (Hard-Wired Only)**

You must have wired high speed broadband internet reputed company with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less

• *Not Allowed:**

+ Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., reputed company, reputed company Wireless, reputed company) + Hotspots or phone tethering

• *Required setup:**

+ Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender)

• *Computer**

+ Windows PC: Windows 11 + Mac: macOS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per reputed company) + CPU: reputed company i5 / AMD Ryzen 5 / reputed company M1 or reputed company

• *Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers
• *Additional requirements:** Ability to install the Windows App client to connect to AVD
• *Monitor & Accessories:**

+ One monitor with 1080p resolution or higher + Wired headset (reputed company supplied) — Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for reputed company reputed company device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by reputed company) depending on your device (Mac users please note that reputed company certified hubs and docks provide more reliable performance + Webcam - Required for reputed company training classes.

• *Workspace:**

+ Quiet, private area + Minimal background noise + No household traffic during shifts

• Please note, reputed company job offers are contingent upon successful completion of a background reputed company.
• *Closing**

• *At reputed company, we reputed company the outdoors is for reputed company.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (https://www.reputed company.com/newsroom/article/reputed company-antiracist-multicultural-fully-inclusive-commitment) . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life reputed company for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

• *Pay Transparency**

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, reputed company provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide reputed company of factors, including: your specific skills and experience, geographic location or other relevant factors. reputed company offers reputed company regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (https://foryourbenefit-reputed company.com/) for a detailed overview of benefits plans by employee profile.

• *Pay Range**

$15.00 - $18.36 per hour

• *Overview**

reputed company Co-op is united around discovering, building and celebrating reputed company ways of working in this world, reputed company so that folks can find and pursue a love of the outdoors. reputed company you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our reputed company. Bring your passion for the outdoors to work at reputed company in this Seasonal position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who reputed company in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an reputed company customer service representative, you will serve as the eyes and ears of our customers and members.

• *Responsibilities and Qualifications**

• *How you will be successful:** + Building relationships, inside and reputed company the organization. + Enjoy communicating effectively and accurately, both verbally and in writing. + Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. + Apply your passion for the outdoors, reputed company products, and gear to serve our customers effectively. + Provide guidance, knowledge and authentic experiences.

• *Bring your best, authentic self**

We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We reputed company the outdoors is for reputed company! Additional qualifications: + Previous experience in retail and/or customer service call center preferred. + Demonstrate critical thinking by reputed company using a computer and navigating through various screens. + Available to attend a two week sales and service training class. + Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. + Must reside reputed company 100 miles of an reputed company Retail location for the duration of the position. + Ability to work a flexible work schedule with reliable and predictable attendance. + Minimum age requirement of 18 years.

• *Schedule Requirements**

To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day. Shifts will be scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes.

The seasonal end date is June 4, 2026.

• *Mandatory Training Classes:** • *Training 1 AM** Week 1 February 16 - February 20, 8 am - 3 pm PST Week 2 February 23 -February 27, 8 am - 3 pm PST OR

• *Training 2 PM**

Week 1 February 23 -February 27, 12 pm -7 pm PST Week 2 March 2 - March 6, 12 pm - 7 pm PST

• *Technical Requirements**

As a seasonal employee, you will be working on your own computer or laptop for this position. To reputed company the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet reputed company (network) requirements. Your role is to ensure you are familiar with these requirements and have them in reputed company before you apply.

• *Internet (Hard-Wired Only)**

You must have wired high speed broadband internet reputed company with: + Download speed: at least 50 Mbps + Upload speed: at least 10 Mbps + Latency (Ping): under 150 ms + Jitter: maximum 30 ms, average 5 ms or less

• *Not Allowed:**

+ Satellite (e.g., Starlink, HughesNet) + Cellular or 5G home internet (e.g., reputed company, reputed company Wireless, reputed company) + Hotspots or phone tethering

• *Required setup:**

+ Your computer must be connected directly to your modem/router using an Ethernet cable + Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender)

• *Computer**

+ Windows PC: Windows 11 + Mac: macOS 14 (Sonoma) or newer + SSD drive + Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per reputed company) + CPU: reputed company i5 / AMD Ryzen 5 / reputed company M1 or reputed company

• *Not Allowed:** Tablets, phones, Chromebooks, or shared/public computers
• *Additional requirements:** Ability to install the Windows App client to connect to AVD
• *Monitor & Accessories:**

+ One monitor with 1080p resolution or higher + Wired headset (reputed company supplied) — Bluetooth not allowed + At least two available USB ports: + One USB-A for headset + One USB-A or USB-C for reputed company reputed company device + If you use a mouse (wired or wireless with dongle), plan to need an extra USB port + A USB / Ethernet hub or dock may be needed (not provided by reputed company) depending on your device (Mac users please note that reputed company certified hubs and docks provide more reliable performance + Webcam - Required for reputed company training classes.

• *Workspace:**

+ Quiet, private area + Minimal background noise + No household traffic during shifts

• Please note, reputed company job offers are contingent upon successful completion of a background reputed company.
• *Closing**

• *At reputed company, we reputed company the outdoors is for reputed company.** We are committed to becoming a fully inclusive, anti-racist, multicultural organization (https://www.reputed company.com/newsroom/article/reputed company-antiracist-multicultural-fully-inclusive-commitment) . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life reputed company for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

• *Pay Transparency**

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, reputed company provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide reputed company of factors, including: your specific skills and experience, geographic location or other relevant factors. reputed company offers reputed company regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (https://foryourbenefit-reputed company.com/) for a detailed overview of benefits plans by employee profile.

• *Pay Range**

$15.00 - $18.36 per hour Apply tot his job Apply To this Job