[Remote] Customer Care Associate, Remote in Alberta, Canada
Note: The job is a remote job and is open to candidates in USA. Carewell is a category-defining business dedicated to providing trusted caregiving products. As a Customer Care Associate, you will provide top-tier service to support family caregivers, ensuring they feel valued and assisted throughout their caregiving journey.
Responsibilities
- Help, support and care for our customers through quality conversations and customer service experiences
- Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation
- Ensure every customer feels valued and supported
- Build customer relationships based on trust, kindness, and reliability
- Recommend products that best serve our customers’ interests
- Practice active listening, clarify information, and diffuse tension for upset customers
- Participate in ongoing training and learning opportunities
- Utilize software, databases, scripts, and tools appropriately
- Adhere to all company policies and procedures
Skills
- Must be located in Alberta, Canada
- 1-2 years experience in customer care or service-related industry directly taking care of customers
- Proven history of strong service attitude (volunteer experience, passion projects, etc)
- Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice
- Proficiency with computer skills and strong typing skills
- Reliable access to a private, secure, quiet workspace
- Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet
- Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa
- Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, February 9th - 20th
- Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.)
- Experience working in a high volume contact center environment
Benefits
- The ability to work 100% remotely
- Vacation
- Holiday pay, with premium pay for working on the holiday
Company Overview