[Remote] Claims Representative

Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a recognized company known for its achievements and culture, and they are seeking a Claims Representative to join their team. The role involves investigating and resolving auto and property damage claims while providing exceptional customer service in a team environment.

Responsibilities

• Thoroughly verifies and explains coverage to Policyholders, setting clear expectations on the claims process
• Sets reserves for anticipated losses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted
• Serves as the primary customer contact and coordinates with other departments; researches and timely responds to customer inquiries and/or concerns with empathy to ensure customer satisfaction and retention
• Demonstrates the ability to resolve claims in a timely and accurate manner
• Continuously monitors progress and exposures, issues accurate and timely payments
• Investigates and evaluates claims by conducting interviews, reviewing documentation, and gathering evidence
• Documents interactions, conversations, and activities related to claims in a clear and concise manner using company systems and tools
• Identifies and escalates files with more significant indemnity exposure or attorney representation to their supervisor for review, transfer, or further investigation

Skills

• High School Diploma or GED
• Customer service experience required
• Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program
• Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution and manage a high volume of claims
• Has a passion for serving customers in their time of need
• Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with Policyholders, agents, claimants, and other insurance carriers
• Independently makes high-quality claims adjusting decisions
• Collaborates well with others. We are one team with a common goal
• Ability to build rapport utilizing emotional intelligence
• Views conflict resolution as an opportunity
• Has self-motivation and accountability while working remotely
• Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software
• Must have dedicated workspace that is free from distractions
• Associate degree
• 6-12 months of related experience
• Experience with handling high call volume in a professional call center
• Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology
• Takes ownership of any process they can improve
• Assumes positive intent in all interactions
• Seeks growth within and beyond this role

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Company Overview

Company H1B Sponsorship