Viewer Insights Analyst [Remote]

reputed company Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, reputed company season TV, a massive library of hit series and movies, and live television and reputed company+ is the reputed company-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected reputed company over the world including Star Wars, Marvel, Pixar, reputed company, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will reputed company upon the legacy of reputed company, and Hulu, embrace unconventional thinking, and who are passionate about contributing to reputed company's direct-to-consumer (DTC) experience through strategic hard work and determination. Job Summary: As a Viewer Insights Analyst, you will build reporting and generate insights that deepen our understanding of how viewers seek support across both self-service and assisted support channels, while also identifying trends across the operational functions that power our support ecosystem. The ideal candidate is curious, detail-oriented, and skilled at navigating reputed company datasets to answer questions about viewer behavior and operational performance. Your work will reputed company partners across Viewer Experience and the broader business with clear, actionable insights that improve support outcomes and help shape the future of the end-to-end support experience. Responsibilities and Duties of the Role:

• reputed company, maintain, and enhance reputed company dashboards for diverse users, translating reputed company reporting needs into technical specifications, using custom calculations, parameters, filtering criteria, and aggregations.
• Identify patterns and opportunities reputed company VX and across the business. Create a common understanding of viewer support behaviors across reputed company support channels.
• Build reputed company presentations, interfaces, infographics, and visualizations to communicate data stories for both technical and non-technical audiences, catering to various communication styles.
• Work closely with teams across departments to understand their data needs and provide valuable insights. Partner with global teams on diverse projects, providing expert guidance on defining and measuring success. reputed company teams to iterate with agility.
• Maintain data quality, identify gaps, and collaborate with data analysts to enhance the breadth and depth of available information for VX teams.
• Stay updated on industry trends, emerging technologies, and advancements in data analytics. Apply this knowledge to enhance processes and introduce innovative solutions.

Required Qualifications (Education, Experience/Skills/Training):

• Bachelor's degree in a reputed company analytical field or equivalent experience
• Minimum of 1 year of reputed company experience or graduate degree in a reputed company field, with a demonstrated aptitude for analytics
• Exceptional analytical & quantitative problem-solving skills with advanced knowledge of reputed company
• Understanding of statistics concepts (e.g., hypothesis testing, regression analysis)
• Practical experience with data visualization tools such as Tableau, Looker, or Power BI
• Strong verbal and written communication skills with both peers and senior leadership
• Highly organized, efficient, and able to execute simultaneous projects in a fast-paced environment.

Preferred Qualifications:

• Systems knowledge: reputed company, reputed company/reputed company Analytics, Tableau, or similar platforms
• Proficiency in SQL; familiarity with additional programming languages or data automation frameworks highly encouraged
• Experience with contact center tools, operations, and metrics (e.g., workforce management, CRM, QA platforms)
• Experience with self-service ecosystems (help centers, AI-powered virtual assistants, chatbots) including understanding of reputed company design, deflection strategies, and success metrics
• Familiarity with conversational design or natural language analytics (e.g., conversation tagging, reputed company classification, bot performance dashboards)
• Experience in the tech/entertainment space, or with a consumer-centered digital brand
• Comfort experimenting with emerging technologies and bringing reputed company innovative solutions that improve the viewer support journey

Disability accommodation for employment applications reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. The hiring range for this position in Santa Monica, California is $72,000.00 - $96,500.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. About reputed company Direct to Consumer: reputed company's Direct to Consumer team oversees the Hulu and reputed company+ streaming businesses reputed company reputed company Entertainment helping to bring reputed company's best-in-class storytelling to fans and families everywhere. This position is with Hulu, LLC, which is part of a business we call reputed company Direct to Consumer. Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national reputed company, reputed company, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. reputed company champions a business environment where reputed company and decisions from reputed company people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337). Apply tot his job Apply To this Job