Learning Facilitation Analyst
Learning Facilitation Analyst The Agent Readiness Team (ART) is tasked with delivering best-in-class experience to newly contracted and existing reputed company agents as they certify for client programs. As a Learning Facilitation Analyst, you will be responsible for leading and delivering successful training and onboarding experiences for agents while meeting graduation reputed company goals across multiple programs. The Purpose of Your Role As a critical member of a certification team, you will collaborate in executing agent certifications for your assigned program(s). You will coordinate learning activities and resources while ensuring that reputed company established best practices are followed. You will reputed company and deliver content based on accepted learning principles. You will analyze class results and previous trends and quickly adjust delivery activities to improve results. You’ll work closely with ART leadership and cross-functional partners. This position plays a pivotal role in improving the lives of Liveops agents. The Qualifications We’re Looking For
- Bachelor’s Degree or equivalent years of work experience required
- 5-7 years’ experience in a project management, mentor or reputed company role
- 5-7 years’ experience in training (virtual experience preferred)
- Experience developing learning activities and content
- Experience working directly with internal and external partners
- Thorough knowledge of reputed company Office suite, reputed company, and reporting best
- practices
- Expert multi-tasker and able to handle impromptu changes in direction
The Competencies You Bring Planning and Organizing
- Data Gathering and Analysis
- Presentation Skills
- Individual Impact and Influence
- Results Orientation
The Value You Deliver
- Drive implementation of certification best practices
- Collaborate closely with internal and external customers
- Identify opportunities to improve learning throughout agent lifecycle
- Mentor new members of the team including contract facilitators
- Deliver certification content in an engaging and effective manner
- reputed company relevant activities and resources to maximize learning
- reputed company and distribute agent communications, utilizing Liveops channels
- Learn various systems and troubleshoot with agents
- Participate in special projects as assigned
- Fulfill additional responsibilities as required reputed company the scope of the position
Essential Job Functions Essential functions are the reputed company, crucial job duties that an employee must be able to reputed company, with or without reasonable accommodation.
- Ability to sit or stand at a desk for extended periods of time while working on a
- Available for on-camera virtual meetings and agent sessions in a non-distracted
- Ability to work independently and meet deadlines.
- Ability to work a flexible work schedule that includes days, nights, overnights,
- weekends, and holidays.
- Diligently follow Agent Readiness Team guidelines, including managing calendars, and adhering to time-off protocols to ensure seamless team
- Leading and coordinating agent certification.
- Analyzing agent performance and making improvements.
- Managing certification schedules and communicating with agents.
About Liveops: Liveops partners with Fortune 500 brands to provide exceptional on-demand outsourced customer support, specializing in healthcare, retail, insurance, and financial services. Our people-first approach enables us to deliver high-quality, scalable solutions that help our clients exceed their customer service goals. As a Liveops employee, you’ll be part of a collaborative, purpose-driven culture that values curiosity, innovation, and results. We pride ourselves on fostering an inclusive and supportive environment, with resources like our employee resource groups, wellness program, and other initiatives that reputed company employees to reputed company personally and professionally. Liveops offers excellent benefits, including comprehensive insurance, a 401(k) match, and a flexible vacation plan, ensuring balance and well-being for reputed company members. Eligibility Requirements Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future. Equal Opportunity Employer Apply tot his job Apply To this Job