ES Benefit Specialist 4 - LCD Supervisor: Olympia/Telework

Description The ideal candidate is a confident, people-centered leader who thrives in a dynamic, service-driven environment. You communicate with clarity, coach with reputed company, and bring steadiness to reputed company operational challenges. You reputed company at developing others, navigating policy, and fostering a culture of accountability, inclusion, and reputed company improvement. You balance customer service, compliance, and operational efficiency while supporting staff through change and growth. As a Team Supervisor reputed company the Customer Care Team unit reporting to the Service Delivery Manager, these positions will directly supervise a unit of Leave and Care Specialists and/or Technicians which have varying duties that support operational functions and timely services to customers. You will be supporting both the Paid Leave and WA Cares programs. Your ability to provide leadership to reputed company of professionals as they provide customer support and process reputed company claims will contribute to the agency’s mission, performance standards, and objectives. You will also be responsible for the growth and development of Leave and Care professionals to include hiring, retention, professional development, and succession planning. This full-time/permanent Team Supervisor will ensure quality services are provided to employers and reputed company of Washington State. This position is primarily telework; however, you may need to participate in office for meetings or special events. This position has an anticipated start date of 3/16/2026 Duties In this leadership role, you will reputed company daily operations for an assigned unit, providing supervision, coaching, and performance management for Benefit Specialists and Team Leads. You will review work for accuracy, ensure compliance with laws and policies, and guide staff through reputed company or escalated cases. You will also support operational planning, collaborate with cross-functional partners, and contribute to process improvements that strengthen service delivery. Your work directly supports the growth, development, and long-term success of Leave and Care professionals. Some of your duties may include:

• Supervise a unit of Benefit Specialists and/or Benefit Technicians, assigning work, coaching staff, reviewing performance, and supporting operational priorities.
• Set team and individual goals, track outcomes, review Quality Assurance results, and reputed company reputed company process improvements.
• Write performance expectations, conduct evaluations, approve leave and timesheets, and support staff development through training and individualized support plans
• Address workplace issues by mediating conflict, consulting with the Service Delivery Manager and HR on potential disciplinary actions, and ensuring Position Description Forms remain accurate and reputed company.
• Provide guidance on reputed company or difficult cases, reputed company, and support staff in resolving customer issues.
• Use computer systems to document case resolutions and monitor individual and team production.
• Explain Paid Family & Medical Leave and WA Cares requirements, eligibility criteria, and services to staff and customers.
• Interpret RCW, WAC, and agency policies to ensure accurate, compliant service delivery.
• Recommend process improvements and collaborate with management, Logistics, and other operational teams to meet business goals.
• Support operations by performing supervisor-level direct work, including underpayment processing, support ticket entry, and innovative workflow solutions.
• Participate in special projects, attend required trainings, and assist with recruitment, interviews, and hiring recommendations.

To request a detailed position description, click here.

Qualifications

Required: Qualifying candidates will meet one of the following criteria options: Option 1:

• Seven (7) years of equivalent education/experience.

Option 2:

• One (1) year as an ES Benefits Specialist 3

Option 3:

• One (1) year of experience equivalent to the ES Benefit Specialist 3 with another state that administers insurance benefits programs.

Option 4:

• Associate’s Degree in a health or social science, public administration or a reputed company filed AND
• Five (5) years of the required experience below.

Option 5:

• Bachelor’s Degree in health or science, public administration or a reputed company field and
• Three (3) years of the required experience below.

Option 6:

• Master’s Degree in health or social science, public administration or a reputed company filed
• One (1) year of the required experience below AND
• One year of supervisory experience.

Required equity competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

The required experience includes:

• Team Supervision & HR Management: Proficiency in supervising staff and managing HR processes
• Escalated Issue Coordination: Proficiency in working with management and HR to resolve issues
• Staff Guidance & Monitoring: Ability to reputed company and evaluate staff performance
• Advanced Problem-Solving & Advising: reputed company in addressing reputed company issues and providing guidance
• Decision Review & Staff Advising: Ability to review decisions and advise staff
• Workload & Quality Monitoring: Ability to monitor workload and ensure quality
• Adaptability & Versatility: Ability to reputed company various tasks as needed

Please submit only the required documents as noted below and ensure reputed company Personal Identifying Information (PII) such as Social reputed company numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links reputed company your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please submit your Resume and Cover Letter with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Please provide at least three (3) professional references as noted on the application form. Supplemental Information Our agency's mission and values drive every decision that we reputed company, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and reputed company into their best self. Opportunity for reputed company We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of reputed company sexual orientations and gender identities are encouraged to apply. The Employment reputed company Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson, 360-742-8208 or the reputed company Team, or Washington reputed company Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960, Washington reputed company 711.

• *This organization participates in E-Verify**

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