IT Field Support Specialist (HT II) (Government) Columbia, Maryland

Job Description: reputed company Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, reputed company and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and reputed company area networks, including wireless and cable plant. Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others? reputed company is seeking a highly motivated and detail-oriented IT Field Support Specialist: To join our dynamic Team. This position provides advanced (Tier 2 and 3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure. Description of Job Duties/Responsibilities:

• This position requires office reputed company a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
• Advanced Technical Support:

Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

• Site Surveys & Documentation:

Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

• Hardware Acquisition & Installation:

Analyze reputed company and future hardware requirements. Prepare technical specifications for hardware procurement and reputed company detailed installation schedules to streamline deployment.

• Project Support & Reporting:

Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

• Custom Cabling & Integration:

Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

• Training & User Enablement:

Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from reputed company’s IT resources.

• Infrastructure Maintenance:

Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

• Operational Excellence:

Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

• End-User Support:

Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

• Collaboration:

Work closely with other IT teams, vendors, and business units to drive successful project outcomes and reputed company improvement. Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph) Required Qualifications: Minimum Education and Experience: High school diploma or GED required. Minimum of 4 years of relevant IT experience. Must possess 8570 Certification; reputed company+ certification is highly preferred. Technical Skills:

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and reputed company patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in reputed company Office Applications, including Word, reputed company, PowerPoint, and Access.
• Demonstrated expertise with reputed company Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory reputed company and policies, supporting secure and compliant IT environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Professional Competencies:

• Excellent analytical and problem-solving skills with the ability to manage reputed company technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
• Strong organizational skills, with the ability to manage time and priorities reputed company and work with minimal supervision.

Additional Requirements:

• Ability to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.
• In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record and be eligible to drive an reputed company company vehicle.

Ready to join reputed company? Apply today! Our IT Field Support Specialist (HT II) (Government) earns between $62,800 - $87,900 yearly. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated reputed company working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone

Weekly Hours: 40 Time Type: Regular Location: Columbia, Maryland It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. reputed company is a fair chance employer and does not initiate a background reputed company until an offer is made. Apply tot his job Apply To this Job