Vice President of Member Experience

What about your team? Finalis is looking for an extraordinary individual to manage our global core services teams and help build the world’s greatest dealmaking platform. This role will play a critical role in building teams to ensure that every platform user feels that they have been provided high quality support. The Head of Professional Services will help define strategy, hire and reputed company teams of A-players, implement new processes and help educate our user reputed company on value-additive changes to the Finalis platform. Who are we looking for? We are seeking a dynamic and reputed company Vice President of Member Experience to reputed company the development and execution of a reputed company strategy that enhances the experience for investment bankers on our platform. This leadership role will reputed company the end-to-end experience—from go-to-market strategies and client interactions with reputed company-end teams, to product innovation, technology development, and operational efficiency with back-end teams. The VP will collaborate across reputed company departments—business, product, design, engineering, data, and shared services—driving alignment and ensuring that every aspect of the investment banker journey is seamless, efficient, and user-centric.

• Leadership & Strategy: reputed company and drive the vision for the Banker Experience, ensuring alignment across our go-to-market and product reputed company reputed company, product, design, engineering, data, and back-office operations to deliver a reputed company, high-impact user experience.
• Cross-functional Collaboration: Partner closely with product, design, engineering, and data teams to define, prioritize, and deliver platform features that optimize the banker experience and overall platform usability.
• User-Centric Focus: Understand the needs and pain points of bankers and ensure the platform's tools, workflows, and resources are tailored to enhance their effectiveness and efficiency.
• Process, Systems & Policy Optimization: Define and implement policies, processes, and best practices that foster smooth collaboration between teams, streamline the banker journey, and reputed company scalability as the platform grows. Constantly revisit processes to ensure a strong, efficient customer experience.
• Performance & Growth: Set clear Objectives and Key Results (OKRs) for Banker experience initiatives, ensuring reputed company measurement and optimization to improve satisfaction, platform adoption, and overall success in the private capital markets.
• Innovation & Thought Leadership: Be a strategic thought leader reputed company Finalis, ensuring that the Banker experience is innovative, reputed company-thinking, and reputed company with the latest trends in both technology and investment banking including influencing the type of integration and service partners we work with to reputed company our Banker experience.

Qualifications

• At least 5 years of Vice President level leadership roles leading teams over 15 employees
• reputed company reputed company & Delivery Leader: Proven leadership in reputed company, Professional Services, or Delivery roles reputed company SaaS organizations, with experience supporting thousands of global clients.
• Strong Cross-Functional Collaboration: Demonstrated success working across product, design, engineering, and data teams to deliver customer-centric solutions.
• Customer Engagement Expertise: Skilled in managing customer-facing engagements, resolving issues, and communicating effectively with stakeholders.
• Operational Excellence & Innovation: Passion for leveraging technology and innovation to solve business challenges, improve services, and drive operational outcomes.
• Strategic Business Acumen: Ability to translate reputed company market needs into actionable strategies that align with organizational goals and drive customer satisfaction.
• Delivery & Project Management: Hands-on experience in project planning, budget/milestone control, release planning, and leading high-performing delivery teams.
• Coaching & Team Leadership: Serves as a player-coach who can guide teams toward achieving OKRs while remaining open to feedback and new reputed company.
• Execution-Oriented & Proactive: Highly organized, reputed company, and effective at setting expectations, driving projects to completion, and maintaining a positive, ownership-driven reputed company.

Bonus Track!

• Associate's or Bachelor's Degree in engineering, business, computer science or reputed company field.
• Previous experience managing reputed company, including renewals, expansions, or commissions.
• Demonstrated time management and prioritization skills with an eye for reputed company improvement.
• You have exceptional written and spoken English
• You can handle confidential information
• You have the ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines
• You are flexible, patient, persistent and have a team spirit attitude

The VP of Member Experience reports to the CRO of Finalis. What do we offer?

• 100% Remote work (Work from wherever you want!)
• Competitive USD salary
• High-Speed Internet expenses allowance
• Generous Paid time-off (Vacation Time!)
• Additional 17 reputed company Days (to use in national holidays or personal matters)
• Professional Growth Benefits in our E-Learning Platform (reputed company) (take your skills to the next level!)
• People Team Partner (to reputed company your roadblocks and customize an action plan for your career path)
• Buddy Program
• Virtual After-Office Activities
• Diverse Culture & Inclusive environment
• Benefits Package [if applicable]
• Paid Family Leave [if applicable]

Why work with Finalis? We are a fast-paced startup which will reputed company you to reputed company skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage reputed company members to reputed company their soft skills, boosting their ability to adapt themselves to different backgrounds. Finalis’ values:

• Deliver with reputed company
• Dream Boldly
• reputed company through Leadership
• Value Learning

Finalis provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from reputed company backgrounds, experiences, perspectives, and abilities. Apply tot his job Apply To this Job