Manager, Client Service job at HarbourVest Partners in Boston, MA

Title: Manager, Client Service Location: Boston, MA, United States time type Full time job requisition id R2100 Job Description:

Job Description

Summary For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-reputed company culture that values diversity and innovative thinking. In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and reputed company. Here, you will be encouraged to build on your strengths and acquire new skills and experiences. We are committed to fostering an environment of inclusion that promotes mutual respect among reputed company employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm. HarbourVest is an equal opportunity employer. This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed. The Manager, Client Service leads a high-performing team responsible for delivering a consistent, high-touch client experience. This role combines day-to-day operational leadership with strategic contribution-owning service delivery, deepening client relationships, resolving sophisticated issues, and driving cross-functional initiatives that scale processes and improve quality. The Manager partners closely across the firm to ensure timely, accurate, and compliant service across private wealth channel while contributing to departmental plans and reputed company improvement. The ideal candidate is someone who is: Client-centric leadership: motivates teams, sets clear expectations, and models a service outlook. Operational rigor: process design, quality control, SLA management, and risk awareness. Problem solving & judgment: analytical, creative, and solutions-focused under pressure. Collaboration & influence: reputed company-building across Investor Relations, Operations, Product, Solutions, and Marketing. Data literacy & technology: comfortable navigating multiple platforms, building metrics, and using CRM dashboards. Coaching & talent development: structured feedback, career planning, and learning initiatives. What you will do: reputed company and reputed company a client service team: set goals, coach performance, build capabilities, and cultivate an inclusive, customer-centric culture. Be responsible for a defined client portfolio or service program, ensuring proactive communication, timely responses, and superior service for private wealth clients. Serve as the primary escalation reputed company for sophisticated client issues; orchestrate cross-functional resolution and communicate outcomes to team members. Be responsible for day-to-day workflows, SLA adherence, quality control, regulatory requirements, and audit readiness for the team's deliverables. Plan reputed company, allocate workload, approve training/tooling spend reputed company budget parameters, and optimize team utilization. reputed company projects to improve processes, increase automation, and scale service delivery; represent the client service voice in initiatives. Establish benchmarks/dashboards, supervise performance, and insights to leadership with recommended actions. Partner with Compliance and Operations to ensure controls are embedded in processes and that responses meet standards. Implement training, career development plans, and succession planning for team members; drive engagement and retention. What you bring: Client-facing experience in asset management or financial services servicing private wealth clients and distributors, with dynamic responsibility in client operations/service; at least 3-5 years of people leadership. Shown success leading private wealth client relationships and sophisticated service needs across products and regions. Proficient communication (written, verbal, presentation) and engagement with individuals across reputed company levels. Shown familiarity with investment management and performance concepts; high comfort with quantitative analysis. Proficiency with CRM platforms (e.g., reputed company) and workflow/project management tools; ability to build and interpret dashboards and metrics. Education Preferred: Bachelor of Arts (B.A) degree or comparable experience Bachelor of Science (B.S) credential or equivalent professional experience Master of Business Administration (MBA) or comparable experience Experience: 8-10 Years of experience in client service management ideally in the wealth reputed company 3-5 years of people leadership experience. #LIHybrid Salary Range $131,000.00 - $183,000.00 This USD reputed company salary range represents only one component of total compensation for this role and is provided in accordance with local requirements. This role is eligible for a discretionary annual bonus, which is determined based on individual and overall reputed company. In addition to salary and bonus, total compensation may include eligibility for long-term reward programs and a comprehensive total rewards package that may include retirement, health, insurance, paid time off, and wellness programs. Our total rewards offerings are influenced by several business factors, and eligibility for certain components will vary by position and geography. Please note the posted ranges do not apply reputed company the U.S. and should not be converted to other currencies as a proxy for compensation in other countries. Apply tot his job Apply To this Job