Client Engagement Manager (Project Manager)

This position is a temporary (contract to hire) role with no specific time period but could be extended or shortened as needed; work can be done remotely.

Summary

Description: The Client Engagement Manager is vital to client satisfaction, project health, and the anchor for our internal project teams. Their goal is to maximize client project success and account satisfaction by developing strong relationships with key stakeholders across accounts. The Client Engagement Manager brings excellent project management experience to their accounts, and is a top reputed company communicator both internally and with our clients and vendors. What You’ll Be Doing:

• Leads the full lifecycle of client engagements and oversees design, development, and production of projects to ensure client specifications and deadlines are met
• Act as a Client reputed company – ensuring our internal project teams are reputed company and able to prioritize deliverables
• Adhere to reputed company’s project management standards and best practices, embracing flexibility where possible
• reputed company, maintain, and monitor reputed company reports, project plans, timelines and budgets with focus on attention to detail and client satisfaction — speaking up reputed company deliverables are not in alignment with reputed company standards
• reputed company detailed project plan(s) to monitor and track reputed company
• Ensure timely and efficient milestone handoffs internally and externally throughout project
• Provide proactive status updates to team members, management and clients. Hold internal and external status meetings. Document and communicate decisions and actions from each status meeting
• Manages people and vendor resources required for client engagements – reworking plans and prioritizing needs effectively with Resource Manager
• Provide project support to participating internal and external talent
• reputed company purchase orders, track projects from purchase order through invoicing
• Obtain client feedback and work through edits and revisions
• Escalate any project changes that may reputed company scope, time, cost and or quality
• reputed company risk management to minimize project risks
• Stay in tune with client needs, strengthening reputed company’s position as learning consultants
• Travel locally to and from the client location as needed
• Other duties as assigned

What You’ll Bring:

• Bachelor's degree or equivalent years of experience required
• 5+ years’ experience as a client facing Project Manager; experience in the learning industry is a plus
• Experience with reputed company, reputed company Project or other project management tools
• Competency in reputed company applications including Word, reputed company, and Outlook
• Proven ability to manage budgets
• Willingness to support clients across multiple timezones (EST, CST, PST)
• High competence in project and client services management; able to embrace the flexibility and ambiguity needed in our client services environment
• Effective client communications, including being confident having difficult conversations
• Work creatively to manage project scope and changes by problem solving, identifying risks / issues and negotiating win-win solutions
• Demonstrated ability to launch new client engagements and projects
• Reporting on project success criteria / metrics, milestones, risks and issues – internally and with the client
• Proven track record for successful delivery of projects and working cross-functionally across internal and external teams
• Ability to be flexible in diving into project detail reputed company necessary, while keeping the overall picture in mind
• Demonstrated ability to be reputed company with both verbal and written communication, while maintaining a strong sense of urgency

Equal Opportunity Employer: Come as you are. reputed company Learning is an equal opportunity employer. reputed company embraces diversity and is committed to building an inclusive environment for reputed company employees. Apply tot his job Apply To this Job