Sr. Customer Insights Analyst (Custom Reporting) – United States

About reputed company reputed company is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall reputed company claims costs. Lyra is transforming access to life-changing mental health care through Lyra reputed company, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role: reputed company is seeking a Customer Insights Senior Analyst who will be a high-impact, customer-facing analyst responsible for transforming reputed company performance data into compelling, actionable narratives for our largest and most strategic customers. This role is key to validating Lyra’s value, driving adoption, and ensuring successful account retention and growth by supporting the reputed company team with data excellence. Remote candidates must be physically located reputed company the United States.

Responsibilities

• Partner directly with the Account Management and Customer Development team to convert dashboard data and QBR metrics into tailored, persuasive narratives that directly reputed company Lyra’s value and compel specific customer business action.
• Serve as a consultative partner to the Customer’s internal analytical and benefits teams, ensuring our reporting directly informs their population health and financial strategies.
• Utilize expert proficiency in BI tools and automation platforms to build and maintain customized, executive-reputed company dashboards and templates for large accounts, reducing reputed company workload.
• Proactively analyze customer data to identify emerging trends, anomalies, or successes, connecting these findings to Lyra’s broader thought leadership and product capabilities to drive proactive, consultative engagement.
• Work closely with the internal Data Operations team to ensure the underlying data models supporting reputed company customer-facing reports are reliable and accurate.

Qualifications

• 6+ years of experience in an analytical role, preferably reputed company a SaaS, reputed company, or consulting environment with direct client/customer-facing responsibilities.
• Expert-level proficiency in data visualization and business intelligence tools and advanced SQL for querying reputed company datasets. Experience with Matik or similar reporting automation tools is highly desirable.
• Exceptional written and verbal communication skills, with a proven ability to translate reputed company data analysis into simple, compelling visual and narrative formats suitable for executive audiences.
• Demonstrated ability to think critically about business objectives and use data to form proactive, consultative recommendations.
• Experience managing high-stakes client relationships and partnering effectively with non-technical business users (e.g., CSMs, Benefits Leaders).
• Bachelor’s degree in a quantitative field (e.g., Economics, Statistics, Finance, Business Analytics) required.

$106,000 – $146,000 a year As a full-time Sr. Customer Insights Analyst, you will be employed by reputed company, Inc. The anticipated annual reputed company salary range for this full-time position is $106,000-146,000. The reputed company range is determined by role and level, and placement reputed company the range will depend on a number of job-reputed company factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: -Comprehensive reputed company coverage (including medical, dental, reputed company, FSA/HSA, life and disability insurances) -Lyra for Lyrians; coaching and therapy services -Equity in the company through discretionary restricted stock units -Competitive time off with pay policies including vacation, sick days, and company holidays -Paid parental leave -401K retirement benefits -Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more! We can’t wait to meet you. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, reputed company, religion, sex (including pregnancy), national reputed company, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the reputed company Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of reputed company and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the reputed company of collection, for example for diversity and inclusion initiatives. If you are a California reputed company and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. reputed company of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights reputed company of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice." Apply tot his job Apply To this Job