Senior Director Digital Product Management_ Remote

About the position Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a seasoned product management leader with a proven track record and a passion for innovation. As the Senior Director of Product Management, you will be at the forefront of developing and strategizing enterprise-level chat and voice bot products, utilizing cutting-edge machine learning (ML) and artificial intelligence (AI) technologies. You will collaborate closely with other product and technology executives across Optum to define product objectives and drive the planning, development, and implementation of these initiatives, while ensuring alignment with broader Optum efficiencies and synergies. Leading a team of product managers, you will be instrumental in shaping the vision, strategy, and evolution of our conversational AI products to enhance the consumer experience across all digital touchpoints at Optum. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Responsibilities

• Develop and communicate a compelling consumer-centric product vision and strategy specifically for chatbots and voicebots, ensuring alignment with Optum's overall business objectives and consumer needs.
• Lead and mentor a team of product managers, data scientists, designers, and engineers, fostering a collaborative and high-performance culture.
• Oversee the end-to-end product development lifecycle for chatbots and voicebots, from ideation and design to development, testing, and launch.
• Work closely with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure seamless integration and execution of chatbot and voicebot initiatives.
• Champion a consumer-centric approach, gathering and analyzing user feedback to continuously improve chatbot and voicebot offerings.
• Stay abreast of the latest advancements in ML and AI technologies, driving innovation and incorporating cutting-edge solutions into chatbot and voicebot development.
• Define and track key performance indicators (KPIs) specific to chatbots and voicebots to measure their success and impact.

Requirements

• 10+ years of experience in Product leadership experience with AI, ML, chat, or search for consumer-centric companies.
• 8+ years of leadership experience hiring, managing, and developing both individual contributors and senior leaders.
• 5+ years of executive leadership experience.
• Product leadership experience related to building or launching chatbots and voicebots on popular and highly used websites and mobile apps.
• Hands-on experience in integrating AI technologies into consumer-facing products to enhance user experience and operational efficiency.
• Deep understanding of ML and AI technologies, including natural language processing (NLP), machine learning algorithms, and conversational AI platforms.
• Demonstrated success in taking AI-driven products from concept to launch, including defining product requirements, working with engineering teams, and managing the product lifecycle.
• Demonstrated solid ability to conduct market research and competitive analysis specific to the conversational AI industry.
• Demonstrated passion for understanding customer needs and delivering exceptional user experiences through innovative chatbot and voicebot solutions.
• Demonstrated analytical and problem-solving skills, with the ability to make data-driven decisions and drive product innovation.
• Demonstrated ability to work effectively in a cross-functional environment, building solid relationships with stakeholders at all levels.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

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