GIS Analyst

About gWorks: gWorks builds software that helps small local governments work better. Our clients are public servants, city clerks, utility billing staff, public works teams, and county administrators. These are the folks who keep their communities running smoothly. Their work is essential, but often constrained by outdated tools. We fix that. Our cloud-based platform replaces legacy systems with simple, integrated software built specifically for small governments. We serve thousands of communities nationwide, streamlining operations, improving service delivery, and making day-to-day work more manageable. We’re consolidating several acquired products into one platform and guiding our clients through this transition. It’s complex, important work that requires a team that can execute at a high level to help drive that transformation. The Role: As a GIS Analyst, you’ll sit at the intersection of customer-facing technical support and hands-on software engineering. This is not a traditional help desk role. You’ll work on escalated, complex issues while also maintaining and enhancing the GIS applications our customers rely on every day. You’ll partner closely with Engineering, QA, and Operations to diagnose issues, improve system reliability, and deliver meaningful enhancements to our WebGIS products. This role is ideal for someone who enjoys deep technical problem-solving, understands GIS workflows, and wants to see their work directly impact customers. Key Responsibilities: Advanced GIS Technical Support (Tier 2/3)

• Provide escalated technical support for customers using gWorks GIS applications
• Troubleshoot complex issues involving map services, spatial data, geodatabases, and application behavior
• Diagnose server-side issues related to IIS, application pools, permissions, and Windows environments
• Assist customers with data-related questions (SQL Server, MySQL, file geodatabases, SDE connections)
• Reproduce issues, identify root causes, document resolutions, and recommend long-term fixes
• Translate technical findings into clear, actionable communication for non-technical users
• Collaborate with Engineering, QA, and Operations to resolve issues and prevent recurrence

Software Maintenance & Application Development

• Maintain and enhance existing GIS applications built with:
• C#, VB.NET, ASP.NET MVC / Web API
• HTML, JavaScript, CSS
• SQL Server and MySQL (stored procedures, queries, performance tuning)
• Implement feature enhancements, UI updates, integrations, and performance improvements
• Debug and resolve defects across front-end, back-end, and database layers
• Develop new tools, APIs, or modules as needed to support product and customer needs
• Manage IIS deployments, configurations, and site reliability
• Participate in code reviews and follow best practices for security, scalability, and maintainability

GIS & Data Management

• Work with modern GIS workflows including map publishing, projections, and spatial data validation
• Support Esri-based technologies such as ArcGIS Pro, ArcMap, SDE connections, and file geodatabases
• Assist with ArcMap to ArcGIS Pro migration efforts
• Maintain internal GIS datasets, scripts, and supporting utilities

What Success Looks Like:

• Provide actionable technical insights that directly improve product stability, GIS workflows, or data-sync functionality
• Create new troubleshooting playbooks or workflows in the first year.
• Reduce average resolution time for Tier 2 GIS technical issues
• Decrease the number of GIS-related escalations sent to Engineering

Where You’ll Work: Omaha-based? You'll follow our hybrid model: work remotely with in-office collaboration on Tuesdays and Thursdays Remote? You’ll be fully supported to work from anywhere in the U.S. We prioritize connected, accountable teams — no matter where you're located Members of the sales team should expect to attend 4-6 conferences in their territory each year during event season. Compensation & Benefits Base Salary Range: 75,000- 85,000 Full medical, dental, and vision insurance 401(k) with company match Flexible PTO and paid holidays A collaborative team culture that values autonomy, growth, and execution A Note to Candidates: You don’t have to meet every single requirement to apply. If you’re energized by leading accounting in a high-change, high-impact environment — and excited to scale with a mission-driven GovTech company — we want to hear from you. Equal Opportunity Employer: gWorks is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Apply tot his job Apply To this Job