Trainer I - East Coast, West Coast

Overview

The Trainer I is responsible for delivering engaging and effective training experiences to clients transitioning to the New OneSite platform. This includes facilitating virtual sessions, developing high-quality training materials specific to the new platform, and guiding clients through adoption and onboarding processes. The role requires strong communication and presentation skills, technical proficiency with OneSite, and a proactive approach to supporting client success. The Trainer I contributes to team initiatives and special projects, helping ensure a smooth transition for all users. This remote position demands adaptability, continuous learning, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Conduct client-facing training sessions for users transitioning to the New OneSite platform, including in-person trainings, webinars, live virtual sessions, and interactive workshops.
• Develop and maintain reusable training materials and assets, such as scripts, facilitation guides, presentations, tutorials, FAQs, and other instructional resources tailored to the new platform.
• Participate in special projects and team initiatives that support client adoption and platform rollout.
• Incorporate feedback from peers and managers to continuously improve training effectiveness and client experience.
• Monitor and support customer satisfaction metrics (CSATs) to ensure high-quality training and onboarding outcomes.
• Maintain up-to-date knowledge of the New OneSite platform, as well as relevant RealPage products and features, to deliver accurate and effective training.
• Perform ad hoc tasks and special projects as needed, adapting to evolving business priorities and supporting team goals.
• Demonstrate and maintain mastery of assigned product certifications to uphold subject matter expertise and support training delivery.

Qualifications

Qualifications:

• Bachelor’s degree or a minimum of one (1) year of relevant experience.
• Strong communication and presentation skills.
• Preferably in East Coast or West Coast

Knowledge/skills/abilities:

• Proficiency in Microsoft Office 365 Product Suite, Zoom, Smartsheet
• Confident public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting.
• Excellent interpersonal skills and written/verbal communication skills.

Physical Demands and Working Conditions:

• This is a remote position that requires the ability to work effectively from a home office environment.
• This role requires up to 75% travel within the U.S.
• The role involves prolonged periods of sitting and working on a computer, including extensive use of video conferencing and digital communication tools.
• Must be able to lift and carry up to 10+ pounds occasionally (e.g., transporting materials or equipment during travel).
• Flexibility in working hours may be required to accommodate different US time zones and travel schedules.

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $56,100.00 - USD $95,500.00 /Yr. Apply tot his job Apply To this Job