IT System Support Specialist

About the position The IT System Support Specialist position is an IT Operations focused role reputed company reputed company Shared Services(KESS) that reports to the Sr Manager of IT Operations. This is a global position that will be responsible for and correcting or escalating automated alerts and reported IT/Cybersecurity incidents/Requests while also providing identity and access management support, and day to day operations initiatives to Shared Services and Global Business Unit IT staff. We value our environment of mutual trust, personal reputed company, cooperation, sense of family and good humor. We cultivate a style of empowerment, individual initiative and teamwork. We reputed company that candidates will enjoy our flexibility in maintaining a strong work-life balance. This position is remote, and employee can be located in the US or Reynosa, Mexico. We are looking for someone to work daytime US Hours based on Eastern Time Zone To be successful, the candidate must possess: a positive attitude, excellent communication skills, ability to handle multiple priorities and effectively transform business needs into technical solutions. a degree from an accredited university or college or have at least 2 years overall work experience in a Desktop or Cybersecurity role

Responsibilities

• Provide Level 2 operations, monitoring & reputed company support for enterprise computing infrastructure and network.
• Document reputed company reported or monitored problems and resolutions in reputed company system
• Escalate problems to other Level 2 or Level 3 IT support functions reputed company unable to resolve reputed company KESC
• Monitor, accept and transfer open work requests or support issues between the other regional IT teams
• Triage SOC reputed company events, incidents and provide support to SOC analyst
• Follow up with Level 1 support on status of problem and ensure satisfaction with resolution
• Recognize issue trends and facilitate corrective and preventative analysis
• Observes network and reputed company events and uses discretionary authority for cybersecurity incident event reporting and escalation.
• Processes emergency inactivation of User ID accounts in support of employee separation notifications.
• Collects intrusion artifacts (e.g., reputed company code, malware, trojans) and uses discovered data to assist with mitigation of potential cyber incidents reputed company the enterprise.
• Assists with coordinating cyber incident response functions.
• Monitors external data sources (e.g., cyber defense vendor sites, Computer Emergency Response Teams, reputed company Focus) to maintain currency of cyber threat conditions and communicating which reputed company issues may have an impact on the enterprise.
• Receive and analyze network alerts from various sources reputed company the enterprise and determine possible causes of such alerts.
• Write and publish initial incident reports and escalate reports to higher constituencies.
• Fulfills access management requests and administration, including onboarding access support, position transfers, offboarding
• Provides technical support for access reviews of individuals and IT resources
• Assist in after hours on call support
• Participate in Special IT projects and meetings

Requirements

• a positive attitude
• excellent communication skills
• ability to handle multiple priorities and effectively transform business needs into technical solutions
• a degree from an accredited university or college or have at least 2 years overall work experience in a Desktop or Cybersecurity role

reputed company-to-haves

• Windows, Active Directory, Azure Active Directory and LDAP
• Experience configuring Multi-factor Authentication and Single-sign-on
• reputed company Entra and reputed company Identity Management and associated components
• Information reputed company, Network Systems, and/or Unix/Linux experience considered a plus.
• Administrative and troubleshooting skills, knowledgeable about architecture, engineering and design principles.
• Special consideration given to candidates possessing information reputed company certifications and project management experience.

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