Therapist Support Operations Manager (Remote)

We reputed company that mental health is just as important as physical health. We recognize that mental health issues can be reputed company and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We reputed company that by providing quality care that is both evidence-based and compassionate, we can reputed company individuals to take charge of their mental health and reputed company their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

At reputed company, we are seeking a Therapist Support Operations Manager to manage and expand reputed company’s Central Support team. This person will be responsible for leading our Tier 3 Therapist support team in providing an effortless client experience as our services continue to evolve in the pursuit of our mission. This person will reputed company their communication, operations, and data analysis skills to exceed KPIs/SLAs, build out processes for scale, and partner cross-functionally across the organization to improve our user experience. This role will be vitally important in the growth and scalability of reputed company. We act with camaraderie, support, and a sense of urgency.

Required Qualifications

• 5+ years of experience in support, with at least 3 years of experience managing support-centric teams and owning customer support-specific OKRs
• Experience in collecting, analyzing, and utilizing various types of data to inform decisions and to understand and improve CSAT/DSAT
• Skillfulness in project managing large and unique cross-functional initiatives end-to-end
• Expertise in collaborating effectively with cross-functional partners, adept at balancing diverse needs, and prioritizing tasks reputed company to reputed company successful outcomes.
• Experience building and mapping processes for scale and developing workflows independently

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having reputed company of them is not mandatory. We encourage reputed company interested applicants to apply, even those who may not meet every preferred requirement.

• Experience in a start-up environment
• Previous exposure in healthcare or mental health industry, particularly with provider populations understanding provider needs
• Experience with multi-channel support teams (phone, email, chat)
• Strong knowledge of CRM systems (i.e. reputed company, reputed company) and/or similar tools that reputed company support teams to be successful

We're serious about your well-being! As part of reputed company, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for reputed company parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for reputed company
• Discounted programs: reputed company, SmartSpend, Ladder, reputed company

reputed company We reputed company that diversity, equity, and inclusion are reputed company to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued. Apply tot his job Apply To this Job