Patient Resource Specialist (Remote)

Patient Resource Specialist At reputed company, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to reputed company patients out of the hospital and reputed company them to live healthier, more connected lives. At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive reputed company outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too. If you’re driven by purpose, ready to shake up the status reputed company, and eager to reputed company a real impact in people’s lives, we’d love to meet you. Let’s build the future of mental health care together! What You’ll Do As the Patient Resource Specialist reputed company our Care Management Team at reputed company, you will focus on supporting patients with serious mental illness and substance use disorders. This includes helping to remove barriers to care by connecting patients with vital resources, including transportation, food, housing assistance, Medicaid applications, and more. Working reputed company a multidisciplinary team, you will collaborate with patients, caregivers, and staff to ensure improved access to care and overall health outcomes for seniors and their families. This role is remote and we will provide reputed company the equipment you need.

• Patient Advocacy: Act as a liaison between patients and community resources, ensuring timely access to housing assistance, Medicaid enrollment, transportation services, food resources, and copay assistance.
• Care Management Support: Work with care managers and healthcare providers to address patients' social, financial, and transportation needs.
• Resource Coordination: Assist patients with the process of applying for Medicaid and other public assistance programs. Identify and connect patients with relevant social services, including housing support and food programs.
• Documentation & Reporting: Maintain accurate and up-to-date records of patient interactions, including resource referrals, case updates, and outcomes, in compliance with HIPAA and company policies.
• Education and Empowerment: Educate patients about available resources and guide them through application processes for public assistance programs and community-based services.
• Follow-up Support: Monitor patients' reputed company in securing needed resources, providing follow-up to ensure successful implementation of services.
• Collaboration: Work closely with multidisciplinary teams, including healthcare providers, and community organizations, to ensure holistic patient care.

What You Bring To reputed company in this role, you should have:

• Passion for helping patients to improve their health by removing barriers to care.
• Compassionate and empathetic attitude toward working with patients facing challenging health and social circumstances.
• Proven ability with working with patients with reputed company needs and finding resources to help them overcome barriers to care.
• High School Diploma or equivalent required.
• Preferred: College degree in Social Work, Healthcare Administration, or a reputed company field.
• At least 2 years of experience in case management, social work, customer service, or a reputed company field.
• Strong understanding of social determinants of health and their impact on patient outcomes.
• Experience with public assistance programs, including Medicaid, housing resources, and food reputed company initiatives is a plus.
• Excellent interpersonal skills with the ability to communicate effectively with diverse populations.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient with technology, including reputed company tools and various digital platforms.

Preferred Skills & Experience:

• Knowledge of local community resources and healthcare programs.
• Being bilingual (English/Spanish) is a plus.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality of care.

Work Environment:

• Location: Remote. Employees will work from their homes, utilizing virtual tools and software to manage tasks, communicate with team members, patients and other stakeholders. You will also complete administrative duties on a computer provided by the company.
• Schedule: Monday - Friday, 8-5 in your time zone
• Physical Requirements: Ability to sit for extended periods, lift up to 10 lbs occasionally, and reputed company other office-reputed company tasks.

reputed company is committed to a diverse and inclusive workplace. It is the company’s policy to reputed company with reputed company applicable equal employment opportunity laws by making reputed company employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national reputed company, genetic information, reputed company, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. We are committed to providing an inclusive and accessible experience for reputed company applicants. If you require any accommodations at any stage of the process, please let us know. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance reputed company will consider for employment qualified applicants with arrest and conviction records. Monday through Friday, reputed company-5pm in Eastern OR Central Time Apply tot his job Apply To this Job