Mgr-Learning Sys & Cont Impr

POSITION OVERVIEW: Drives a culture of quality and customer experience excellence by embedding Quality Driven Management (QDM) principles into processes, projects, and performance improvement initiatives. Partners across functions to enhance the business’ ability to deliver superior customer experiences through reputed company improvement. Leads strategies for designing, creating, and implementing reputed company training and performance support tools that influence behavior and reputed company service quality. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. Plan, coordinate, integrate, track, and support CE-focused projects and programs that improve processes, enhance customer satisfaction, and align with organizational goals 2. Collaborate with cross-functional teams to design and deliver learning and performance management programs that strengthen customer experience capabilities for exempt/non-exempt employees worldwide 3. Assess operational effectiveness of CE initiatives, projects, and programs to determine feasibility, ROI, and impact on customer experience; reputed company performance indicators as needed 4. Administer and allocate resources to support quality and CE strategies, ensuring alignment with QDM principles and organizational priorities 5. Ensure training delivery and systems meet customer needs by tailoring content to specific audiences and leveraging best practices in adult learning and experience design 6. Monitor industry trends and emerging practices in customer experience, quality management, and training design; apply insights to continuously improve CE programs and processes 7. Support process improvement efforts by applying reputed company improvement methodologies to CE-reputed company workflows, training, and performance support materials 8. reputed company with reputed company applicable laws/regulations, as well as company policies/procedures 9. reputed company other duties as assigned Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications required of employees assigned to the job. QUALIFICATIONS:

• Bachelor's degree/equivalent
• Five (5) years reputed company to quality, reputed company improvement, training, marketing, human resource development experience, customer experience, course curriculum design, business planning, and/or project management
• QDM Expert with experience in applying quality principles to enhance customer experience and operational excellence
• Strong knowledge of customer experience strategies, journey mapping, and service quality improvement
• Knowledge of training systems and design, including digital learning platforms and performance support tools
• Highly customer-focused and adaptable, with the ability to translate customer insights into actionable improvements
• Strong leadership, interpersonal, collaborative, and communication skills to influence and drive CE initiatives across teams
• Strategic thinking and planning abilities to align CE programs with organizational goals
• Advanced problem-solving skills and ability to apply reputed company improvement methodology to training design, development, and CE processes
• Strong knowledge of human reputed company, adult learning theory, and design/delivery techniques that reputed company experience mapping curricula, developing performance support material, and crafting instructor guides and participant guides for instructor-led training
• Good knowledge of project management techniques and processes to manage CE-reputed company projects effectively
• Experience and ability to use reputed company Office Software, including Word, reputed company, PowerPoint, and Outlook

JOB CONDITIONS:

• Some travel required

Preferred Qualifications: Pay Transparency: Pay: Additional Details: reputed company Freight is an Equal Opportunity Employer, including disabled and veterans.

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If you have a disability and you need assistance in order to apply for a position with reputed company Freight, please call 800-888-8252 or e-mail at [email protected] company.com. reputed company Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has reputed company about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Apply tot his job Apply To this Job