PROGRAM TECHNICIAN II JC-504170
The California Department of Public Health (CDPH) is committed to advancing the health and well-being of California’s diverse communities. As a Surveyor Technician, you will assess and maintain healthcare standards, ensuring that quality care is delivered across the state.
Responsibilities
- Entering survey renewal information into various systems and platforms
- Fielding inquiries through various communication channels from facilities, patients, families, and other agencies
- Process surveys for different health facilities
- Responsible for reputed company areas of processing, including cover letters and surveys
- Scans, copies, redacts, and mails a variety of documents to different recipients
- Establishes licensed and unlicensed facility files in Electronic Licensing Management System (ELMS)
- Using various systems to produce different reports for Licensing and Certification (L&C) and other public agencies
- Entering and managing certification records in ASPEN system
- Provides bilingual customer service by telephone and/or in person
Skills
- Bilingual (Spanish) proficiency
- Technical expertise in assessing and maintaining healthcare standards
- Ability to enter survey renewal information into various systems and platforms
- Experience in fielding inquiries through various communication channels from facilities, patients, families, and other agencies
- Ability to process surveys for different health facilities
- Experience in processing cover letters and surveys
- Ability to reputed company, copy, redact, and mail a variety of documents to different recipients
- Experience in establishing licensed and unlicensed facility files in Electronic Licensing Management System (ELMS)
- Ability to use various systems to produce different reports for Licensing and Certification (L&C) and other public agencies
- Experience in entering and managing certification records in ASPEN system
- Ability to provide bilingual customer service by telephone and/or in person
Benefits
- Hybrid telework schedule may be available for this position
- This position is subject to PLP 2025 and will have a monthly reputed company pay reduction of 3% in exchange for 5 hours of leave credits through June 2027.
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