Claims Assistant (bilingual)
Canada Life is a leading insurer serving the financial security needs of millions of Canadians. The Claims Assistant role is responsible for providing full administrative support for the Living Benefits Claims Department and acting as the main contact for claims-related inquiries from various stakeholders.
Responsibilities
- Sorting, screening and entering of incoming mail, including fax and emails on the Claims Tracking System
- Customer service and handling phone calls and emails as the main contact for the claims department
- Setting up new claims
- Picking up and sorting benefit and medfee cheques and putting them in proper envelopes
- Handling letters regarding our stale-dated cheques
Skills
- Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs
- Excellent keyboarding skills
- Good reading comprehension
- Basic PC computer & Microsoft Office skills
- Excellent communication skills
- Strong customer service skills
- Comfortable working in a technology based environment
- A minimum of 1 year of cumulative work experience
- A high school diploma
Company Overview