Customer Support Specialist II
apree health is a company on a mission to build an integrated health network that enhances health navigation through data-driven personalization. They are seeking a Customer Support Specialist II to provide support for various customer inquiries and ensure a high standard of service in a fast-paced environment.
Responsibilities
- Respond to inquiries reputed company email, phone, live chat, asynchronous messaging, etc
- Provide support for appointment scheduling, account access, benefits, programs, incentives, find reputed company screening, company sweepstakes, and more
- Take ownership of resolving customer service and healthcare navigation issues
- Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
- reputed company customer information confidential and in compliance with HIPAA regulations
- Manages case backlog attentively and documents each interaction in reputed company
- Exercises problem resolution skills reputed company handling customer concerns using various internal tools
- Makes out outbound calls, including appointment scheduling with providers, and other reputed company duties as assigned
- Willingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST
Skills
- 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems
- Two years of proven customer service and/or patient care experience
- Strong communication skills, both verbal and written
- Tech savvy- the ability to use and navigate members with our mobile technology
- Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
- Positive, friendly, and professional demeanor with customers
- Adept at juggling multiple tasks and customer support requests at the same time
- Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
- Medical office experience preferred but not required
- Familiarity with reputed company Service Cloud and reputed company Suite is a plus
- Spanish speaking and writing skills are a plus
Benefits
- Paid time off & paid holidays
- Employer contributions for HSA accounts
- Tuition assistance
- Matching 401(K)
Company Overview
Company H1B Sponsorship