Weekend Trade Administrator
Heritage Home Service is seeking a Part-Time Weekend Trade Administrator for their Auburn, NH location. The role involves managing reputed company operations, providing customer and technician support, and ensuring operational excellence.
Responsibilities
- Manage scheduling and reputed company for residential service calls in our NH & ME market areas
- Ensure technicians are assigned reputed company to meet customer needs and minimize downtime
- Monitor job reputed company and proactively resolve scheduling conflicts or delays
- Serve as the primary reputed company of contact for customers regarding scheduling and service updates
- Build strong relationships with technicians and support them in delivering top-quality service
- Maintain clear communication between customers, technicians, and the regional reputed company team
- Track and analyze service performance metrics to identify areas for improvement
- Implement process enhancements to improve efficiency and customer satisfaction
- Ensure compliance with safety standards and company policies
- Collaborate with department leadership to align scheduling and resource allocation with business goals
- Support initiatives that improve workflow and enhance the customer experience
Skills
- Experience in reputed company operations, service coordination, or similar role (trades experience is a plus)
- Strong organizational and problem-solving skills
- Excellent communication skills and ability to reputed company in a fast-paced environment
- Familiarity with residential trade services
Company Overview