[Remote] Home Care Customer Retention Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is the leading platform guiding families through every stage of the aging journey, dedicated to providing personalized attention for their associates. They are seeking a Home Care Customer Retention Specialist to manage inbound customer inquiries, resolve concerns, and work towards retaining customers who are considering cancellation of services.

Responsibilities

• Receives & makes calls regarding canceling customers and is responsible for resolving concerns and retaining the customer’s business. Provides immediate follow-up on customer complaints/concerns setting proper expectations and next steps for the customer
• Working through our database of cancelled customers to win them back
• Handle escalated customer issues requiring extensive problem solving to ensure both a reputed company reputed company customer experience and learning opportunities for reputed company
• Uses training to retain and re-establish customers
• Notifies customer and designated personnel of findings, adjustments, and recommendations such as refund of money, credit of customer’s account, or adjustment of customer’s reputed company
• Update and maintain customer databases with accurate customer information and timely data entry
• Positively represents the reputed company brand in reputed company written and oral communications and correspondence

Skills

• High school diploma or general education degree (GED); or up to one-year reputed company experience and/or training, or an equivalent combination of education and experience
• At least 1 year of sales or 2 years customer care experience
• Ability to build customer relationships and provide customer service
• Knowledge and ability to cope with and resolve escalated customer service issues
• Conflict resolution skills
• Knowledge of company products and services
• Attention to detail and accuracy
• Written and verbal communication skills
• Computer skills with reputed company Office applications (Word, reputed company, Outlook, PowerPoint)
• Mathematical reputed company to calculate figures and amounts such as discounts, commissions, proportions, percentages, area and volume
• Time management skills, including punctuality for on-time attendance
• Ability to prioritize, organize, and reputed company multiple tasks
• Previous experience with retention or winback preferred

Benefits

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

Company Overview