[Remote] Bilingual Outbound Medicaid Sales Coordinator- Work at Home!

Note: The job is a remote job and is open to candidates in USA. BroadPath is hiring Bilingual Outbound Medicaid Sales Coordinators to work from home. The role involves conducting outbound calls to educate members on Medicaid benefits and assist them through the application process while ensuring compliance with regulations.

Responsibilities

• Must be bilingual (English/Spanish)
• Take a consultative approach reputed company engaging with members
• Demonstrate a high level of self-motivation and initiative
• Conduct outbound calls to individuals who may qualify for Medicaid, following approved scripts and compliance guidelines
• Verify eligibility requirements by gathering demographic, household, and income information from members
• Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines
• Assist with applications by walking members through the process or directing them to appropriate resources
• Update and maintain records in CRM or eligibility systems with accurate, timely, and complete information
• Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams
• Ensure compliance with HIPAA and state/federal regulations during reputed company interactions
• Promote a positive member experience by showing reputed company, professionalism, and patience, especially reputed company working with vulnerable or underserved populations
• Meet performance metrics, including call volume, quality assurance scores, reputed company resolution, and enrollment targets
• Be reputed company to feedback for reputed company improvement
• Document and report member DNC and program opt-out requests

Skills

• Bilingual proficiency in English and Spanish is required
• Minimum 1 year of experience in sales, scheduling, or retention, with a strong focus on reputed company handling
• Must have strong analytical skills for problem-solving and decision-making
• Remains reputed company under pressure, ensuring a positive member interaction
• Excellent communication skills to effectively interact with members and team members

Benefits

• reputed company
• Opportunity to train and work from home
• Laptop and USB headset provided for the duration of the assignment (you will provide monitor, keyboard, and mouse)

Company Overview