Business & Commercial Collections Specialist I

M&T Bank is a financial institution seeking a Business & Commercial Collections Specialist I to manage a customer base of delinquent loans. The role involves evaluating loan statuses, interacting with customers, and collaborating with various stakeholders to mitigate losses and recommend solutions.

Responsibilities

• Responsible for handling past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts
• Interact with customers via outbound calls, inbound calls and email correspondence
• Collaborate with direct management, business customers, sales and branch reps, and relationship managers to determine appropriate solutions which can include a recommendation for non-accrual and charge-off
• Initiate direct contact with business customers and all guarantors assessing the prospect of repayment; make recommendations for transfer to Workout/Special Assets
• Collaborate with Relationship Manager’s and CAM business partners to determine collateral type, value, and direction of loss mitigation strategy
• Thoroughly document loan/relationships supporting business recommendations
• Investigate and conduct skip tracing as required, utilizing resources available
• Keep abreast of business and market trends that may affect portfolio performance
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Complete other related duties as assigned

Skills

• A combined 3 years' higher education and/or work experience with a minimum of 1 year collection experience or customer services/sales experience
• Experience with word processing, spreadsheet and presentation software
• Detail oriented
• Strong verbal and written communication skills
• Bachelor's degree
• Two years' collection experience
• Knowledge of the Commercial, Revolving Credit or Overdraft products
• Exposure to financial statements, analysis, and collateral valuation
• Knowledge of M&T Bank systems

Company Overview