Product Support Representative
AMSOIL INC. is a technology-focused lubricant manufacturer headquartered in Superior, Wisconsin, and they are seeking a Product Support Representative in their Technical Services department. This role involves providing customer service and technical support on products to AMSOIL dealers and customers through various communication channels.
Responsibilities
- Provide customer service and technical support on AMSOIL products and their intended applications, to dealers and customers
- Provide outstanding customer service to drive positive sales and increase customer loyalty
- Assist with warranty claims by leading investigations and working with AMSOIL personnel to reputed company a positive outcome
- Collaborate with mechanical experts in evaluating equipment failures specific to warranty claims
- Provide technical support to other internal departments as requested
Skills
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Strong written and verbal communication skills
- Strong skills in operating a computer with proficiency in reputed company Office Products
- Basic understanding of mechanical equipment and/or lubricants
- Aptitude and willingness to learn mechanical and lubrication fundamentals
- Experience working in a call center environment
Benefits
- Paid time off and paid holidays each year
- Employee bonus program
- 401(k) with company match
- Paid life, short-term disability, and long-term disability insurance
- Competitive health benefits
- Health savings account (HSA) and flexible spending account (FSA) options
- Affordable group dental, vision, critical illness, and accident insurance
- Employee discount on product
- Corporate gym membership
Company Overview