Experienced Customer Relations Coordinator – Healthcare Industry Support and Technical Project Management

Are you passionate about delivering exceptional customer experiences and technical support in a fast-paced, collaborative environment? Do you thrive in a dynamic setting where no two days are the same? If so, we invite you to join arenaflex, a pioneering leader in the healthcare industry, as an Experienced Customer Relations Coordinator. At arenaflex, we're dedicated to revolutionizing the way healthcare is delivered, and we're seeking a highly skilled and motivated individual to join our team. As a Customer Relations Coordinator, you will play a vital role in planning, communicating, and managing ongoing support projects, ensuring seamless customer experiences and technical support. Position Purpose: As a key member of our team, you will be instrumental in the planning, communication, and time management of ongoing support projects. Your primary responsibilities will include: * Communicating accurate timelines and managing expectations with internal resources * Coordinating customer communication related to ongoing projects * Maintaining strong relationships with customers and stakeholders * Analyzing, planning, and developing projects for the support team * Defining and communicating clear deliverables to customers * Attending regular technical team meetings to update on status information, challenges, and timelines Education & Experience: While a High School/ GED is required, we prefer candidates with a BA/ BS degree. Relevant experience in the healthcare or medical industry technology is essential, as is excellent communication skills, including issue tracking and communication. You should be able to thrive in a high-pressure environment and be willing to provide customer support. Responsibilities & Essential Functions: * Communicate with customers and coordinate upgrades, updates, and implementations * Help customers implement services and plan projects * Build strong and lasting relationships with customers and stakeholders * Analyze, plan, and develop projects for the support team * Define and communicate clear deliverables to customers * Attend regular technical team meetings to update on status information, challenges, and timelines * Ensure prompt and accurate communication regarding client inquiries relating to ongoing projects Competencies & Work Style: * Excellent communication and organizational skills * Comfort with engaging internal and external customers in a consultative manner * Ability to create and maintain positive customer relationships * Strategic thinking and implementation * Understanding of data and an ability to explain reports * Ability to manage multiple priorities concurrently * Customer/Client Focus * Organizational Skills Supervisory Requirements: This is a non-supervisory role. Work Environment & Physical Demands: * Must be able to sit for much of the workday with periodic walking and/or standing * Must be able to work in a home office/office environment * This position is full-time and remote within the U.S. when not traveling Benefits & Perks: * arenaflex-sponsored Medical, Dental & Vision * Safe Harbor 401K with Employer Matching up to 4% * HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans * Flexible Time Off Plan & Paid Holidays * Parental Leave * Generous Tuition Assistance & Continuing Education Reimbursement available * Employee Referral Bonus Why arenaflex? As a pioneer and expert in inpatient telehealth, arenaflex has provided safer environments for over 1 million patients, with over 50 million live monitoring hours. By continuing to reduce adverse events and optimize workforce efficiencies for the nation's top health systems, arenaflex has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone. Diversity creates a healthier work environment: arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. If you're passionate about delivering exceptional customer experiences and technical support in a dynamic, collaborative environment, we invite you to join our team at arenaflex. Apply today and take the first step towards a rewarding career in the healthcare industry!

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