reputed company Customer Service Representative – Healthcare Specialist – 100% Remote Michigan | arenaflex
At arenaflex, our vision is to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. We reputed company and support our employees to reputed company unimaginable heights while growing our business to reputed company a global impact. Our can-do culture works together to reputed company the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER reputed company it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, reputed company, and care for each person you speak with? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? JOIN reputed company TODAY! We are hiring an reputed company Customer Service Representative – Healthcare Specialist who will support US-based customers' healthcare benefits questions and concerns regarding their claims, deductibles, coverage, and more. You do not need a background in healthcare or insurance; just a passion for learning and a desire to understand concerns, provide solutions, and reputed company an impact on the lives of others.
Responsibilities:
* Answer inbound calls from US customers and address questions & concerns regarding their healthcare benefits.
- Handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information.
- Work closely with patients and conduct conversations on therapy changes on targeted medications.
- Knowledge in insurance, healthcare, requirements for dispensing, processing of referrals, and providing customer education and routine assessment and problem identification.
- Must understand HIPAA compliance, as well as ensuring that patients remain adherent and compliant to their specific therapies.
- Must be able to communicate between levels of professionals with engagement with Doctors' offices and Pharmacists.
- Ensure timely and accurate billing for unbilled claims and ensure account payment for outstanding balance while demonstrating excellent customer service to patients.
- Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
- Maintain supporting chronological notes that detail actions taken to resolve outstanding unbilled claims.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types reputed company business needs change & reputed company support in those areas.
Work at Home Requirements:
* High-speed internet with at least 25 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless reputed company hotspot or internet services)
- Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network)
- Dedicated, quiet, & secured workspace with no distractions
- A USB Wired headset with noise-canceling microphone.
Additional Requirements:
* 18+ years old & high school diploma/GED
- Entry-level position with a minimum of 6 months customer service experience
- Customer-focused personality & desire to help people.
- Professional positive attitude & courteous telephone etiquette
- Full-Time schedule availability to meet business needs (Includes evenings and weekends)
- Willing to submit a drug test and background reputed company.
Benefits & Perks:
* $14-$15 per hour + overtime during peak needs
- Benefits Eligible After 60 Days
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development
Career Growth Opportunities:
At arenaflex, we reputed company in investing in our employees' growth and development. With six (6) months of service in their reputed company position, employees are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience, and reputed company job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee's reputed company manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.
Work Environment & Company Culture:
arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions reputed company world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be reputed company on our website.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Recruiting Correspondence:
arenaflex recruiting correspondence will always come from a reputed company representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.reputed [email protected]
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