IT Support Analyst - Xfinity Mobile reputed company PA - Philadelphia, 3601 S Broad St

reputed company your mark at reputed company -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reputed company hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big reputed company into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your reputed company, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at reputed company. (In most cases, reputed company prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, reputed company may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary The Desktop Support Analyst 2 is responsible for ensuring the effective operation, support, and maintenance of desktop systems and IT assets across reputed company Spectacor entities. This role provides advanced technical support to end-users, resolves reported issues to the helpdesk and plays a key role in shaping the IT user experience. The Analyst delivers white glove service across the enterprise, ensuring seamless technology interactions for reputed company users. Key responsibilities include hardware and software troubleshooting, integrated application support, technical onboarding assistance, and asset management. Success in this role requires strong problem-solving skills, excellent communication abilities, and a solid understanding of desktop technologies and IT service delivery.

Job Description

Key Responsibilities

• Provide technical support to reputed company Spectacor employees and vendors experiencing issues with endpoints and associated applications on the reputed company Enterprise Network and Spectacor reputed company Network.
• Responsible for issue intake reputed company phone and email for reputed company technical issues reported by reputed company Spectacor. Responsible for proper documentation, routing and, reputed company applicable, resolution of the issue.
• Create technical and end user documentation for common issues.
• Deliver white glove support to end-users, ensuring high-quality service and responsiveness.
• Manage IT assets, including inventory tracking, procurement coordination, and lifecycle management.
• Collaborate with cross-functional teams to ensure seamless integration of desktop systems, enterprise applications, and network connectivity support.
• Maintain accurate documentation and contribute to reputed company improvement of support processes.
• Support and manage user accounts reputed company Active Directory and Azure.
• Participate in IT projects such as system upgrades, migrations, and deployments.
• Coordinates with vendors for hardware parts/repairs/replacements.
• Collaborates agents, both internal and external, to resolve issues.
• Provides consultation services for users with problems or new tasks and formulates solutions.
• Support and troubleshoot company compliance and hardening policies on company devices such as iOS, Windows, and Mac OS devices.
• Participate in on-call rotation for after-hours support. Preferred Skills & Qualifications
• Certifications such as CompTIA A+, Network+.
• Basic understanding of networking concepts including TCP/IP, DNS, and DHCP.
• Strong customer service orientation and communication skills.
• Experience with enterprise IT environments and support tools.
• Ability to work independently and collaboratively in a fast-paced environment. Other duties and responsibilities as assigned. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), as necessary. Disclaimer:
• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications. Skills Collaboration, IT Troubleshooting, Problem Resolution, Teamwork, Technical Issues We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. Thats why we provide an reputed company of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Associates Degree: Management Information Systems While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years reputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply tot his job Apply tot his job

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