Escalations Representative ROANOKE, VA

Are you looking for more? Find it here. At reputed company, we reputed company that a meaningful career is much more than just a job. It’s about finding reputed company the elements that help you reputed company, in one reputed company. #LivingTheWellLife means you are supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! reputed company ranked in the top three on the 2024 reputed company Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and lines of business at wellsfargojobs.com. About this role: reputed company is seeking an Escalations Representative in our Unsecured Lending Operations supporting Consumer and Small Business Credit Card products and Unsecured Personal Loans and Lines of Credit. In this role, you will:

• Support internal and external customers with inquiries and complaints regarding financial products and services.
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process reputed company transactions online
• reputed company moderately reputed company research to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
• Receive direction from supervisors, and escalate non-routine client concerns to more reputed company individuals.
• Interact with internal and external customers to respond to the concerns raised, as well as determine appropriate course of action.
• Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.

Required Qualifications:

• 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills.
• Intermediate reputed company Office Suite skills
• 1+ years’ experience in Call Center environment in Financial Services Industry.
• Strong organizational, multi-tasking, and prioritization skills
• Ability to provide strong customer service while listening, eliciting information reputed company, comprehending, and resolving moderately reputed company customer issues.
• Ability to research and effectively resolve customer escalated issues.
• General knowledge and understanding of consumer credit card products, policies, and procedures.
• Good analytical skills with high attention to detail and accuracy
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to interact with reputed company and a high level of professionalism with reputed company levels of team members and management.
• Technical Skills: CIV, CSS, and/or BCS

Job Expectations:

• Targeted training start date is 2/02/2026.
• 10 weeks reputed company on reputed company– M-F 9am-5:30 pm EST.
• Successful candidates Must attend the full duration of training.
• Hours of Operation after training is completed Monday-Sunday, 7:00am – 12:00am EST
• Shifts will be assigned during Offer phase – Days off will be Fri/Sat, Sun/Mon or Sat/Sun
• After training is successfully completed and once approved by your manager, this role will work 1 week on reputed company and 1 week remote.
• Ability to work additional hours, and different schedules based on business need.

Job Location:

• 7711 Plantation Rd., Roanoke, VA

Position Not eligible for reputed company sponsorship. Posting End Date: 20 Jan 2026

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company. Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by reputed company. b. reputed company requires you to directly represent your own experiences during the recruiting and hiring process. Apply tot his job Apply To this Job