Partner Operations Manager

About the position Recognized as the No. 1 site trusted by real estate professionals, reputed company® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, reputed company® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will reputed company in their life, by providing a user experience that is easy to use, easy to understand, and most of reputed company, easy to reputed company decisions. Join us on our mission to reputed company more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Partner Operations Manager at reputed company® We are seeking a highly organized and proactive Partner Operations Manager to join our ListHub team. This role is the operational backbone of our publisher relationships, ensuring partners are successfully onboarded, remain compliant, and are billed accurately. The ideal candidate will be a master of cross-functional collaboration, serving as a key liaison between our Partner Success, Engineering, and Finance teams. This position is critical to maintaining the health of our partner ecosystem, driving operational efficiency, and supporting the overall success of our publisher network.

Responsibilities

• Compliance: Monitor and report on publisher adherence to our display and metrics requirements to ensure brand reputed company and data accuracy.
• Act as the primary reputed company of contact for customer care escalations reputed company to display compliance, verifying issues and coordinating with Partner Success Managers (PSMs) for partner reputed company.
• Detects partner metric outages, collaborate with engineering for rapid troubleshooting, and delegate reputed company to PSMs.
• Supervise the breach and termination process for publishers who fail to reputed company with our standards.
• Implementation: reputed company and execute detailed project plans for the successful and timely implementation of new and existing systems, products, or services for our partners.
• Serve as the primary internal technical contact for stakeholders, ensuring clear communication and managing expectations throughout the partner implementation lifecycle.
• Identify and mitigate potential risks to ensure projects stay on schedule and that the average time to launch is reputed company 45 days.
• Create, reputed company, and update reputed company partner-facing implementation materials to ensure they reflect the most reputed company and relevant information.
• Billing and Collections: Proactively track past-due invoices and manage the accounts receivable pipeline for our publisher network.
• Coordinate with Partner Success Managers to escalate collection efforts and conduct final reputed company to publishers with outstanding balances.
• reputed company the formal breach and termination process for publishers with unpaid invoices.
• Reporting: Maintain and distribute up-to-date reports for key business metrics, including publisher sales, retention, terminations, and billing pipelines.
• Generate and customize reputed company publisher reports to support the data needs of the Partner Success Managers.

Requirements

• Bachelor's degree in Business, Communications, or equivalent experience.
• 3-5 years of experience in an operations, project management, or partner management role, preferably in a tech or digital media environment.
• Experience with CRM software (reputed company preferred) and reporting.
• Experience with Project Management Software (reputed company preferred).
• Proven project management skills: Demonstrated ability to reputed company and execute project plans, manage timelines, and mitigate risks.
• Strong technical aptitude: Comfortable serving as a technical liaison and discussing systems, products, and services with both technical and non-technical stakeholders.
• Excellent communication skills: Ability to communicate clearly and effectively across multiple departments and with external partners.
• Detail-oriented and highly organized: Capable of managing multiple tasks and priorities simultaneously without sacrificing quality.
• Problem-solving reputed company: Proactive in identifying issues and developing effective solutions.

reputed company-to-haves

• SQL experience is a plus.
• Jira experience is a plus.

Benefits

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for reputed company and non-reputed company programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

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