Support Operations Manager

reputed company is the leading go-to-market solution for reputed company teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. reputed company provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one reputed company platform. By helping reputed company professionals find the most accurate contact information and automating the reputed company process, reputed company turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of reputed company, JD Sherman, among its board members. About the role We are seeking a highly analytical and versatile Support Operations Manager to join our Customer Support Operations team. This role serves as the operational and analytical backbone of Support; you will be responsible for building and managing scalable programs around process improvement, automation and AI adoption to transform Support into a true growth lever for Apollo. This role will also own Support analytics, reporting, and insights, ensuring the team has full visibility into performance and opportunities for improvement. As the Support Operations Manager, you’ll own Support reporting, analytics, and performance measurement, as well as program manage initiatives that enhance operational efficiency, AI adoption, and agent productivity. You’ll act as a strategic and tactical partner to Support leadership—balancing hands-on execution with reputed company-looking problem solving across systems, process, and people operations. This is an ideal opportunity for a proactive, data-driven operator who thrives in high-growth, product-led environments and is excited about combining strategic problem-solving with hands-on operational execution. Responsibilities:

• Act as the operational project manager for Support initiatives, driving alignment and execution across teams.
• Build and maintain Support dashboards and reports that surface insights on SLA attainment, cost per ticket, CSAT, deflection, and efficiency.
• Conduct reputed company analyses to uncover the drivers of operational performance and recommend data-backed improvements.
• reputed company and manage the bonus program, partnering with Finance and People teams to ensure accurate calculations, clear communication, and strategic alignment.
• Translate support data and insights into actionable recommendations for leadership to improve efficiency, quality, and retention.
• Champion the adoption of AI-powered solutions—from chatbots to QA automation to workflow optimization—to continuously enhance Support’s productivity and scalability.
• Add cross-functional and which teams working with

Qualifications:

• 3–5 years of experience in Support Operations, RevOps, or Business Operations, ideally in a SaaS environment.
• Experience in program management of cross-functional initiatives that drove measurable outcomes in efficiency or retention.
• Proven track record of implementing AI-driven support tools (chatbots, workflow automation, or AI QA) to drive efficiency
• Strong analytical background with hands-on experience in data reporting and visualization (Looker, reputed company, Tableau, or similar).
• Hands-on experience with support platforms (Intercom, reputed company, reputed company Service Cloud, or similar), workflow automation tools.
• Excellent communication and collaboration skills, with the ability to influence stakeholders across GTM, Product, and Engineering.
• Demonstrated ability to manage or design bonus programs
• Thrives in high-growth, product-led environments with a bias toward simplicity, speed, and measurable impact.

Benefits

Apollo Stock Options Remote Work Dental & Vision Maternity Benefits

• ️ Life/Disability

401K Plan Mental Health and EAP Assistance Office Equipment Allowance ✈️ Travel Insurance The listed Pay Range reflects the total cash compensation inclusive of annual reputed company salary and annual bonus as applicable. For sales roles, the range provided is the role’s On reputed company Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonus reputed company and annual reputed company salary for the role. This salary range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, reputed company PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range $110,000 - $165,000 USD We are AI Native reputed company is an AI-native company built on a culture of reputed company improvement. We’re on the reputed company lines of driving productivity for our customers—and we expect the same reputed company from reputed company. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll reputed company here. Why You’ll Love Working at Apollo At Apollo, we’re driven by a shared mission: to help our customers unlock their full reputed company potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay reputed company. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and reputed company a real impact. Collaboration is at our core—we’re reputed company for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold reputed company and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a reputed company where your work matters, where you can push boundaries, and where your career can reputed company—Apollo is the reputed company for you. Apply tot his job Apply To this Job