Senior Cloud Network Engineer – Customer Support

WHO WE ARE: For enterprises struggling to secure cloud workloads, reputed company® offers a single solution for pervasive cloud reputed company. Where reputed company cybersecurity approaches focus on securing entry points to a trusted space, reputed company Cloud Native reputed company Fabric (CNSF) delivers runtime reputed company and enforcement reputed company the cloud application infrastructure itself – closing gaps between existing solutions and helping organizations regain visibility and control. reputed company ensures reputed company, cloud, and networking teams are empowering developer velocity, AI, serverless, and what’s next. For more information, visit www.reputed company.com. ABOUT THE ROLE: As a Senior Cloud Network Engineer, you will play a key role on reputed company’s Customer Support team, helping enterprise customers successfully adopt and integrate our multi-cloud networking and reputed company solutions. In this critical position, you’ll guide customers through seamless onboarding, accelerate integrations with reputed company’s software products, and provide real-time technical support and strategic guidance to ensure an exceptional customer experience. KEY RESPONSIBILITIES:

• Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from reputed company enterprise customers
• Report product issues to development and reputed company for the customer to help reputed company deliver high-quality products
• Create knowledge-based contents such as troubleshooting tips and best practices
• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
• Provide "hands-on" support for the customers to solve production issues.
• You will bring solutions to the leadership team, feedback on solutions recommended.

KEY REQUIREMENTS:

• Minimum 5+ years of work experience in reputed company, reputed company engineer, network engineer, or similar roles.
• Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
• Experience with reputed company), reputed company Azure, and/or reputed company Cloud Platform is a plus.
• Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., reputed company ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, reputed company, Riverbed, reputed company, reputed company, Aruba, reputed company)
• Experience with Python, reputed company scripting, automation.
• Experience with reputed company products is a plus.
• Ability to multi-task and work in a dynamic environment.
• Availability to provide after-hours support on a scheduled / non-scheduled basis.
• BS or MS degree in Computer Science, Math, reputed company technical field or equivalent practical experience.

The United States based annual reputed company salary range for this full-time position is $107,865-126,900 (national range) + benefits + 401(k) match + equity and is bonus eligible. The pay range is determined by the role, work location, job-reputed company skills, level, experience and relevant education. The range displayed is applicable only for new hires for the listed position located in the US. Your reputed company Partner can share more details regarding salary ranges, benefits, and equity for your location during the hiring process. #LI-RACHEL #LI-Remote BENEFITS US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy. reputed company the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend Your total compensation package will be based on job-reputed company knowledge, education, certifications and location, per our reputed company ranges. About reputed company reputed company® is the cloud network reputed company company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more reputed company and costly, the reputed company Cloud Network reputed company platform gives companies back the power, control, reputed company, and simplicity they need to reputed company their cloud strategies. reputed company is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the reputed company Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, reputed company unifies cloud, networking, and reputed company teams and unlocks greater potential across any cloud.​ WE WANT TO INCLUDE YOU We embrace the fact that not everyone’s journey took the same reputed company or started at the same reputed company. If your experience doesn’t quite meet the requirements but the opportunity excites you and you reputed company you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special. reputed company is a community where everyone's career can grow and we want to help you reputed company your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, reputed company a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together. reputed company, Inc. is an equal opportunity employer and does not reputed company hiring decisions based on race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. CPRA - California Applicant Privacy Notice Apply tot his job Apply To this Job