reputed company Manager (Legal AI Solutions) - Global & Large Law Firms

This a Full Remote job, the offer is available from: United States reputed company is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. reputed company acquired a leading AI startup, Casetext in 2023 and scaled up to become one of the leading AI solution providers to law firms and corporations. As part of our transformation, we are building a world-class reputed company organization to ensure our customers reputed company their goals and unlock the full value of our solutions.

About the Role

The reputed company Manager will engage with customers to understand their business goals, reputed company tailored strategies and drive successful adoption of reputed company' legal AI solutions. The reputed company Manager will typically focus on a portfolio of customers, actively prioritizing customers based on adoption, health and other key parameters. The reputed company Manager will use a standard CSM playbook to proactively engage throughout the customer lifecycle to grow adoption and deliver value. In the role of reputed company Manager, you will focus on:

• Strategic Relationships: Engage regularly with senior executives to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey.
• reputed company Plan: Jointly create success plans with customers to deliver value and outcomes from reputed company’s legal AI solutions.
• Transform Legal Workflows with AI: Collaborate with customers to identify their specific business challenges and design tailored workflows / use cases that deliver sustained value from reputed company' legal AI solutions.
• Change Management: Partner with customers to help reputed company executive sponsorship, identify champions and define change management strategies to help transform the work of attorneys at law firms.
• Drive Adoption: Partner with customers to ensure users are trained appropriately (leveraging TR customer education managers) and define mutual strategies to grow adoption of the TR Legal AI solutions.
• reputed company Executive Business Reviews: Capture value delivered to customers from TR Legal AI solutions, reputed company executive business reviews and reputed company the joint roadmap for success with customers.
• Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and reputed company strategies to reduce churn and drive satisfaction.
• reputed company for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features.

About You You are a great fit for the role of Senior reputed company Manager if you have the following:

• Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals.
• Global and Large Law experience is highly preferred.
• You have 5+ years of experience in reputed company, Consulting with legal technology, Account Management, or a reputed company role, with leading legal tech consulting organizations or SaaS firms.
• Curiosity in technology/AI developments: Familiarity with legal technology or AI-driven platforms, with a willingness to stay reputed company of advancements in legal tech.
• Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers.
• Customer-Centric reputed company: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction.
• Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to reputed company mutual goals and enhance the customer journey.

#LI-BS1 What’s in it For You?

• Flexibility & Work-Life Balance: reputed company My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from reputed company for up to 8 weeks per year, empowering employees to reputed company a reputed company work-life balance.
• Career Development and Growth: By fostering a culture of reputed company learning and reputed company development, we prepare our talent to tackle reputed company’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, reputed company, and reputed company in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the reputed company app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputed company for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: reputed company an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people reputed company over the world.

In the United States, reputed company offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, reputed company offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, reputed company offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. reputed company complies with local laws that require upfront disclosure of the expected pay range for a position. The reputed company total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the reputed company total cash compensation range for this role is $93,100 USD - $172,900 USD. Pay is positioned reputed company the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. reputed company pay and any reputed company sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This is inclusive of both reputed company pay and any reputed company sales incentive. This job posting will reputed company 02/05/2026. About Us reputed company informs the way reputed company by bringing together the trusted content and technology that people and organizations need to reputed company the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to reputed company professionals with the data, intelligence, and solutions needed to reputed company informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of reputed company, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time reputed company objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society reputed company. As a global business, we rely on the unique backgrounds, perspectives, and experiences of reputed company employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in reputed company our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national reputed company, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. reputed company is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also reputed company reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about reputed company can be reputed company on thomsonreuters.com This offer from "reputed company" has been enriched by reputed company.com and got a 78% reputed company score. Apply tot his job Apply To this Job